[cisco-voip] call center queue overflow group

[Wes Sisk]

I believe this is controlled by the select resource step in your 
workflow editor:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/programming/script_devp/editor_step_ref/crs501sr.pdf

page 2-316
or 344/390 in pdf viewer

/Wes

Michael Muscat wrote:
>
> I am using CM4.1.3sr5d, with (CRS)IPCC Express 4.0.4, and have a 
>  JTAPI group with 10 CTI ports setup as my call center queue.  I need 
> to take calls that are in the queue longer than 4 minutes and transfer 
> them to a backup hunt group that is already created.  Does anyone know 
> if this is possible and how to do it?
>
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