[cisco-voip] Audio Quality on Latest Gen Phones

[Dave Wolgast]

On Thu, Mar 20, 2008 at 3:51 PM, STEVEN CASPER <SCASPER at mtb.com> wrote:

>   Just got in some 79x2 and 79x5 phones. On all of these sets when calling
> Unity or phone to phone the audio sounds very different then the previous
> phones. The only way I can describe it is as very "bassy". If you swap in a
> handset from an older phone such as a 7941 it sound "normal".
>
>  Anybody else run into this? I think I would get a lot of complaints from
> my users if I roll these out. The audio just sounds wrong.
>

We have started getting complaints on the 7942s we just rolled out that the
audio seems muffled on the near end (though the far end has no issue).  It
would seem to match bug
CSCso71668<http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso71668>.
It isn't clear to me whether this is actually the way they designed it, not
anticipating that people wouldn't like it, or whether it is something
they'll actively try to fix.

We're running SCCP 8.3(2)S on CUCM 4.1(3)sr6a at the moment.

For now, we're swapping handsets for those who complain.
-- 
Dave Wolgast
Livonia, NY
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