[cisco-voip] UCCX agent unable to connect

[Rasim Duric]

You might check CSA on your UCCX server...

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: May-05-08 2:07 PM
To: cisco-voip
Subject: [cisco-voip] UCCX agent unable to connect

 

I have a new deployment of UCCX 5.0(2) with UCCM 6.1. I have uploaded the
correct licensing and it shows active for the number of agents that I
have. When I try to launch the cisco agent desktop I get "The license or
resource manager may be down. Please talk to your administrator". I can
ping the server by name. In the log files on the desktop I get the errors
below, I have removed the correct IP information. 

 

There is no firewall between the PC and server. In the event viewer on the
server it keeps throwing information events in the application log.

 

Event Type: Information
Event Source: Cisco Desktop Licensing and Resource Manager Service
Event Category: None
Event ID: 2
Date:  5/5/2008
Time:  1:00:49 PM
User:  N/A
Computer: UCCX
Description:
The description for Event ID ( 2 ) in Source ( Cisco Desktop Licensing and
Resource Manager Service ) cannot be found. The local computer may not
have the necessary registry information or message DLL files to display
messages from a remote computer. You may be able to use the /AUXSOURCE=
flag to retrieve this description; see Help and Support for details. The
following information is part of the event: LC0003 Currently in recovery.
.

 

ERSION INFO: LDAPClientDLL.dll: Product <Cisco Unified Contact Center
Express 5.0> Version <6.4.2.12> Pri Build <5.0> Special Build < >.
2008-05-05 13:03:01.296 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on
<1.1.1.1>: <-1> <Can't contact LDAP server>
2008-05-05 13:03:02.406 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on
<1.1.1.1>: <-1> <Can't contact LDAP server>
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:03:17.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:03:17.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:03:33.375 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on
<1.1.1.1>: <-1> <Can't contact LDAP server>
2008-05-05 13:03:33.375 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:03:33.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:03:48.375 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:03:48.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:04:04.359 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on
<1.1.1.1>: <-1> <Can't contact LDAP server>
2008-05-05 13:04:04.359 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:04:04.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:04:19.359 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:04:19.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:04:35.343 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on
<1.1.1.1>: <-1> <Can't contact LDAP server>
2008-05-05 13:04:35.343 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2008-05-05 13:04:35.343 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.

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