[cisco-voip] UCCX agent unable to connect

[Voice Noob]

CSA is not installed yet.

On Mon, May 5, 2008 at 1:22 PM, Rasim Duric <rduric at uoguelph.ca> wrote:

>  You might check CSA on your UCCX server...
>
>
>
> Rasim Duric
>
> Network Analyst (CCS)
>
> University of Guelph
>
> Guelph, N1G 2W1, ON
>
> 519-824-4120x53146
>
> rduric at uoguelph.ca
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
> *Sent:* May-05-08 2:07 PM
> *To:* cisco-voip
> *Subject:* [cisco-voip] UCCX agent unable to connect
>
>
>
> I have a new deployment of UCCX 5.0(2) with UCCM 6.1. I have uploaded the
> correct licensing and it shows active for the number of agents that I have.
> When I try to launch the cisco agent desktop I get "The license or resource
> manager may be down. Please talk to your administrator". I can ping the
> server by name. In the log files on the desktop I get the errors below, I
> have removed the correct IP information.
>
>
>
> There is no firewall between the PC and server. In the event viewer on the
> server it keeps throwing information events in the application log.
>
>
>
> Event Type: Information
> Event Source: Cisco Desktop Licensing and Resource Manager Service
> Event Category: None
> Event ID: 2
> Date:  5/5/2008
> Time:  1:00:49 PM
> User:  N/A
> Computer: UCCX
> Description:
> The description for Event ID ( 2 ) in Source ( Cisco Desktop Licensing and
> Resource Manager Service ) cannot be found. The local computer may not have
> the necessary registry information or message DLL files to display messages
> from a remote computer. You may be able to use the /AUXSOURCE= flag to
> retrieve this description; see Help and Support for details. The following
> information is part of the event: LC0003 Currently in recovery.
> .
>
>
>
> ERSION INFO: LDAPClientDLL.dll: Product <Cisco Unified Contact Center
> Express 5.0> Version <6.4.2.12> Pri Build <5.0> Special Build < >.
> 2008-05-05 13:03:01.296 INFO LC0012
> LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> 1.1.1.1>: <-1> <Can't contact LDAP server>
> 2008-05-05 13:03:02.406 INFO LC0012
> LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> 1.1.1.1>: <-1> <Can't contact LDAP server>
> 2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> to connect to ldap.
> 2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> to connect to ldap.
> 2008-05-05 13:03:17.406 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:03:17.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> to connect to ldap.
> 2008-05-05 13:03:33.375 INFO LC0012
> LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> 1.1.1.1>: <-1> <Can't contact LDAP server>
> 2008-05-05 13:03:33.375 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:03:33.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> to connect to ldap.
> 2008-05-05 13:03:48.375 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:03:48.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> to connect to ldap.
> 2008-05-05 13:04:04.359 INFO LC0012
> LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> 1.1.1.1>: <-1> <Can't contact LDAP server>
> 2008-05-05 13:04:04.359 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:04:04.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> to connect to ldap.
> 2008-05-05 13:04:19.359 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:04:19.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> to connect to ldap.
> 2008-05-05 13:04:35.343 INFO LC0012
> LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> 1.1.1.1>: <-1> <Can't contact LDAP server>
> 2008-05-05 13:04:35.343 INFO LC0003 ConnectionMgr::Connect:: Currently in
> recovery.
> 2008-05-05 13:04:35.343 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> to connect to ldap.
>
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