[cisco-voip] UCCX agent unable to connect

Mon May 5 15:57:44 EDT 2008

I would verify rights to the license file directory in UCCX. Typically
if you can read the license file then the agent can't continue to load.

Noel

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rasim Duric
Sent: Monday, May 05, 2008 3:09 PM
To: 'Voice Noob'
Cc: 'cisco-voip'
Subject: Re: [cisco-voip] UCCX agent unable to connect

I had the same problem a long time ago and I think I fixed it by
configuring my IPCCX servers in the Cisco Agent Desktop. Select your
profile, click Setup -> Configure Systems and add the server's IP.

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: May-05-08 2:24 PM
To: Rasim Duric
Cc: cisco-voip
Subject: Re: [cisco-voip] UCCX agent unable to connect

CSA is not installed yet.

On Mon, May 5, 2008 at 1:22 PM, Rasim Duric <rduric at uoguelph.ca> wrote:

You might check CSA on your UCCX server...

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: May-05-08 2:07 PM
To: cisco-voip
Subject: [cisco-voip] UCCX agent unable to connect

I have a new deployment of UCCX 5.0(2) with UCCM 6.1. I have uploaded
the correct licensing and it shows active for the number of agents that
I have. When I try to launch the cisco agent desktop I get "The license
or resource manager may be down. Please talk to your administrator". I
can ping the server by name. In the log files on the desktop I get the
errors below, I have removed the correct IP information. 

There is no firewall between the PC and server. In the event viewer on
the server it keeps throwing information events in the application log.

Event Type: Information
Event Source: Cisco Desktop Licensing and Resource Manager Service
Event Category: None
Event ID: 2
Date:  5/5/2008
Time:  1:00:49 PM
User:  N/A
Computer: UCCX
Description:
The description for Event ID ( 2 ) in Source ( Cisco Desktop Licensing
and Resource Manager Service ) cannot be found. The local computer may
not have the necessary registry information or message DLL files to
display messages from a remote computer. You may be able to use the
/AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: LC0003
Currently in recovery.
.

ERSION INFO: LDAPClientDLL.dll: Product <Cisco Unified Contact Center
Express 5.0> Version <6.4.2.12 <http://6.4.2.12/> > Pri Build <5.0>
Special Build < >.
2008-05-05 13:03:01.296 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server
on <1.1.1.1 <http://1.1.1.1/> >: <-1> <Can't contact LDAP server>
2008-05-05 13:03:02.406 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server
on <1.1.1.1 <http://1.1.1.1/> >: <-1> <Can't contact LDAP server>
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:03:17.406 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:03:17.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:03:33.375 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server
on <1.1.1.1 <http://1.1.1.1/> >: <-1> <Can't contact LDAP server>
2008-05-05 13:03:33.375 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:03:33.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:03:48.375 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:03:48.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:04:04.359 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server
on <1.1.1.1 <http://1.1.1.1/> >: <-1> <Can't contact LDAP server>
2008-05-05 13:04:04.359 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:04:04.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:04:19.359 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:04:19.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.
2008-05-05 13:04:35.343 INFO LC0012
LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server
on <1.1.1.1 <http://1.1.1.1/> >: <-1> <Can't contact LDAP server>
2008-05-05 13:04:35.343 INFO LC0003 ConnectionMgr::Connect:: Currently
in recovery.
2008-05-05 13:04:35.343 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
to connect to ldap.

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