[cisco-voip] UCCX agent unable to connect

[Voice Noob]

It's like the directory services are not working.

On Mon, May 5, 2008 at 2:13 PM, Voice Noob <voicenoob at gmail.com> wrote:

> I can't launce the Cisco Agent Desktop to configure anything.
>
>
> On Mon, May 5, 2008 at 2:08 PM, Rasim Duric <rduric at uoguelph.ca> wrote:
>
> >  I had the same problem a long time ago and I think I fixed it by
> > configuring my IPCCX servers in the Cisco Agent Desktop. Select your
> > profile, click Setup -> Configure Systems and add the server's IP.
> >
> >
> >
> > Rasim Duric
> >
> > Network Analyst (CCS)
> >
> > University of Guelph
> >
> > Guelph, N1G 2W1, ON
> >
> > 519-824-4120x53146
> >
> > rduric at uoguelph.ca
> >
> >
> >
> > *From:* Voice Noob [mailto:voicenoob at gmail.com]
> > *Sent:* May-05-08 2:24 PM
> > *To:* Rasim Duric
> > *Cc:* cisco-voip
> > *Subject:* Re: [cisco-voip] UCCX agent unable to connect
> >
> >
> >
> > CSA is not installed yet.
> >
> > On Mon, May 5, 2008 at 1:22 PM, Rasim Duric <rduric at uoguelph.ca> wrote:
> >
> > You might check CSA on your UCCX server...
> >
> >
> >
> > Rasim Duric
> >
> > Network Analyst (CCS)
> >
> > University of Guelph
> >
> > Guelph, N1G 2W1, ON
> >
> > 519-824-4120x53146
> >
> > rduric at uoguelph.ca
> >
> >
> >
> > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
> > *Sent:* May-05-08 2:07 PM
> > *To:* cisco-voip
> > *Subject:* [cisco-voip] UCCX agent unable to connect
> >
> >
> >
> > I have a new deployment of UCCX 5.0(2) with UCCM 6.1. I have uploaded
> > the correct licensing and it shows active for the number of agents that I
> > have. When I try to launch the cisco agent desktop I get "The license or
> > resource manager may be down. Please talk to your administrator". I can ping
> > the server by name. In the log files on the desktop I get the errors below,
> > I have removed the correct IP information.
> >
> >
> >
> > There is no firewall between the PC and server. In the event viewer on
> > the server it keeps throwing information events in the application log.
> >
> >
> >
> > Event Type: Information
> > Event Source: Cisco Desktop Licensing and Resource Manager Service
> > Event Category: None
> > Event ID: 2
> > Date:  5/5/2008
> > Time:  1:00:49 PM
> > User:  N/A
> > Computer: UCCX
> > Description:
> > The description for Event ID ( 2 ) in Source ( Cisco Desktop Licensing
> > and Resource Manager Service ) cannot be found. The local computer may not
> > have the necessary registry information or message DLL files to display
> > messages from a remote computer. You may be able to use the /AUXSOURCE= flag
> > to retrieve this description; see Help and Support for details. The
> > following information is part of the event: LC0003 Currently in recovery.
> > .
> >
> >
> >
> > ERSION INFO: LDAPClientDLL.dll: Product <Cisco Unified Contact Center
> > Express 5.0> Version <6.4.2.12> Pri Build <5.0> Special Build < >.
> > 2008-05-05 13:03:01.296 INFO LC0012
> > LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> > 1.1.1.1>: <-1> <Can't contact LDAP server>
> > 2008-05-05 13:03:02.406 INFO LC0012
> > LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> > 1.1.1.1>: <-1> <Can't contact LDAP server>
> > 2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> > to connect to ldap.
> > 2008-05-05 13:03:02.406 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:03:02.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> > to connect to ldap.
> > 2008-05-05 13:03:17.406 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:03:17.406 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> > to connect to ldap.
> > 2008-05-05 13:03:33.375 INFO LC0012
> > LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> > 1.1.1.1>: <-1> <Can't contact LDAP server>
> > 2008-05-05 13:03:33.375 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:03:33.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> > to connect to ldap.
> > 2008-05-05 13:03:48.375 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:03:48.375 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> > to connect to ldap.
> > 2008-05-05 13:04:04.359 INFO LC0012
> > LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> > 1.1.1.1>: <-1> <Can't contact LDAP server>
> > 2008-05-05 13:04:04.359 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:04:04.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> > to connect to ldap.
> > 2008-05-05 13:04:19.359 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:04:19.359 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> > to connect to ldap.
> > 2008-05-05 13:04:35.343 INFO LC0012
> > LDAPConnectionMgr::EstablishConnection:: Failed to bind to LDAP server on <
> > 1.1.1.1>: <-1> <Can't contact LDAP server>
> > 2008-05-05 13:04:35.343 INFO LC0003 ConnectionMgr::Connect:: Currently
> > in recovery.
> > 2008-05-05 13:04:35.343 INFO LRM_1000 CLrmcApiBase::GetActiveLRM: Failed
> > to connect to ldap.
> >
> >
> >
>
>
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