[cisco-voip] User Gets Dead Air on Disconnect

Wed May 7 13:44:24 EDT 2008

User (4809214459) calls a disconnected number (95202967699) and instead
of getting the message this number has been disconnected, user gets dead
air. I did a debug voice ccapi inout and a debug isdn q931 and these are
the results. I can see there are bad information elements and I think
the repair is creating a translation profile to make type/plan unknown,
but I am not sure. Any recommendations would be appreciated. 

May  5 10:44:07.007:
//-1/80BC52DABA00/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=Jeff Hoffman
   ----- ccCallInfo IE subfields -----
   cisco-ani=4809214459
   cisco-anitype=0
   cisco-aniplan=1
   cisco-anipi=0
   cisco-anisi=1
   dest=95202967699
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=-1
   cisco-rdnplan=-1
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

May  5 10:44:07.007:
//-1/80BC52DABA00/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x4786B4C0, Call Info(
   Calling Number=4809214459,(Calling Name=)(TON=Unknown, NPI=ISDN,
Screening=User, Passed, Presentation=Allowed),
   Called Number=95202967699(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Unknown,
FinalDestinationFlag=TRUE,
   Incoming Dial-peer=100001, Progress Indication=NULL(0), Calling IE
Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID
Transparent=FALSE), Call Id=409031
May  5 10:44:07.011: //-1/80BC52DABA00/CCAPI/ccCheckClipClir:
   In: Calling Number=4809214459(TON=Unknown, NPI=ISDN, Screening=User,
Passed, Presentation=Allowed)
May  5 10:44:07.011: //-1/80BC52DABA00/CCAPI/ccCheckClipClir:
   Out: Calling Number=4809214459(TON=Unknown, NPI=ISDN, Screening=User,
Passed, Presentation=Allowed)
May  5 10:44:07.011: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

May  5 10:44:07.011: :cc_get_feature_vsa malloc success
May  5 10:44:07.011: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

May  5 10:44:07.011:  cc_get_feature_vsa count is 5
May  5 10:44:07.011: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

May  5 10:44:07.011: :FEATURE_VSA attributes are:
feature_name:0,feature_time:1206719000,feature_id:409031
May  5 10:44:07.011:
//409031/80BC52DABA00/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=4809214459(TON=Unknown, NPI=ISDN,
Screening=User, Passed, Presentation=Allowed),
   Called Number=95202967699(TON=Unknown, NPI=Unknown))
May  5 10:44:07.011:
//409031/80BC52DABA00/CCAPI/cc_process_call_setup_ind:
   Event=0x47EE06D0
May  5 10:44:07.011: //409031/80BC52DABA00/CCAPI/ccCallSetContext:
   Context=0x498006BC
May  5 10:44:07.011:
//409031/80BC52DABA00/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 409031 with tag 100001 to app
"_ManagedAppProcess_Default"
May  5 10:44:07.011: //409031/80BC52DABA00/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
May  5 10:44:07.015: //409031/80BC52DABA00/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=9003, Params=0x495085C0, Progress
Indication=NULL(0)
May  5 10:44:07.015: //409031/80BC52DABA00/CCAPI/ccCheckClipClir:
   In: Calling Number=4809214459(TON=Unknown, NPI=ISDN, Screening=User,
Passed, Presentation=Allowed)
May  5 10:44:07.015: //409031/80BC52DABA00/CCAPI/ccCheckClipClir:
   Out: Calling Number=4809214459(TON=Unknown, NPI=ISDN, Screening=User,
Passed, Presentation=Allowed)
May  5 10:44:07.015: //409031/80BC52DABA00/CCAPI/ccCallSetupRequest:
   Destination Pattern=9520[2-9]......, Called Number=95202967699, Digit
Strip=TRUE
May  5 10:44:07.015: //409031/80BC52DABA00/CCAPI/ccCallSetupRequest:
   Calling Number=4809214459(TON=Unknown, NPI=ISDN, Screening=User,
Passed, Presentation=Allowed),
   Called Number=95202967699(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=Jeff Hoffman
   Account Number=Jeff Hoffman, Final Destination Flag=TRUE,
   Guid=80BC52DA-6647-F181-BA00-7502AC192759, Outgoing Dial-peer=9003
May  5 10:44:07.015:
//409031/80BC52DABA00/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=Jeff Hoffman
   ----- ccCallInfo IE subfields -----
   cisco-ani=4809214459
   cisco-anitype=0
   cisco-aniplan=1
   cisco-anipi=0
   cisco-anisi=1
   dest=95202967699
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=-1
   cisco-rdnplan=-1
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

May  5 10:44:07.015:
//409031/80BC52DABA00/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x484D8FF4, Interface Type=6, Destination=, Mode=0x0,
   Call Params(Calling Number=4809214459,(Calling Name=Jeff
Hoffman)(TON=Unknown, NPI=ISDN, Screening=User, Passed,
Presentation=Allowed),
   Called Number=95202967699(TON=Unknown, NPI=Unknown), Calling
Translated=FALSE,
   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing
Dial-peer=9003, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=,
tg_label_flag=0, Application Call Id=)
May  5 10:44:07.015: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

May  5 10:44:07.015: :cc_get_feature_vsa malloc success
May  5 10:44:07.015: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

May  5 10:44:07.015:  cc_get_feature_vsa count is 6
May  5 10:44:07.015: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

May  5 10:44:07.015: :FEATURE_VSA attributes are:
feature_name:0,feature_time:1206728504,feature_id:409032
May  5 10:44:07.019:
//409032/80BC52DABA00/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
May  5 10:44:07.019: //409032/80BC52DABA00/CCAPI/ccCallSetContext:
   Context=0x49508570
May  5 10:44:07.019: //409031/80BC52DABA00/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=9003
May  5 10:44:07.019: ISDN Se0/3/0:23 Q931: pak_private_number: Invalid
type/plan 0x0 0x1 may be overriden; sw-type 3
May  5 10:44:07.019: ISDN Se0/3/0:23 Q931: pak_private_number: Invalid
type/plan 0x0 0x0 may be overriden; sw-type 3
May  5 10:44:07.023: ISDN Se0/3/0:23 Q931: Applying typeplan for sw-type
0x3 is 0x2 0x1, Called num 5202967699
May  5 10:44:07.023: ISDN Se0/3/0:23 Q931: TX -> SETUP pd = 8  callref =
0x16E2 
	Bearer Capability i = 0x8090A2 
		Standard = CCITT 
		Transfer Capability = Speech  
		Transfer Mode = Circuit 
		Transfer Rate = 64 kbit/s 
	Channel ID i = 0xA98397 
		Exclusive, Channel 23 
	Calling Party Number i = 0x2181, '4809214459' 
		Plan:ISDN, Type:National 
	Called Party Number i = 0xA1, '5202967699' 
		Plan:ISDN, Type:National
May  5 10:44:07.219: ISDN Se0/3/0:23 Q931: RX <- CALL_PROC pd = 8
callref = 0x96E2 
	Channel ID i = 0xA98397 
		Exclusive, Channel 23
May  5 10:44:07.223: //409032/80BC52DABA00/CCAPI/cc_api_call_proceeding:
   Interface=0x484D8FF4, Progress Indication=NULL(0)
May  5 10:44:07.535: ISDN Se0/3/0:23 Q931: RX <- PROGRESS pd = 8
callref = 0x96E2 
	Cause i = 0x82BF - Service/option not available, unspecified 
	Progress Ind i = 0x8488 - In-band info or appropriate now
available 
May  5 10:44:07.539: ISDN Se0/3/0:23 Q931: TX -> STATUS pd = 8  callref
= 0x16E2 
	Cause i = 0x80E408 - Invalid information element contents 
	Call State i = 0x04
May  5 10:44:16.415:
//409031/80BC52DABA00/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x4786B4C0, Call Id=409031
May  5 10:44:16.415:
//409031/80BC52DABA00/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=FALSE, Cause Value=16, Retry Count=0)
May  5 10:44:16.415: //409032/80BC52DABA00/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0,
Disconnect Cause=0)
May  5 10:44:16.415: //409032/80BC52DABA00/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=FALSE, Cause Value=16)
May  5 10:44:16.415:
//409032/80BC52DABA00/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
May  5 10:44:16.419: ISDN Se0/3/0:23 Q931: TX -> DISCONNECT pd = 8
callref = 0x16E2 
	Cause i = 0x8090 - Normal call clearing
May  5 10:44:16.423: //409031/80BC52DABA00/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0,
Disconnect Cause=16)
May  5 10:44:16.423: //409031/80BC52DABA00/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
May  5 10:44:16.423:
//409031/80BC52DABA00/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
May  5 10:44:16.423:
//409031/80BC52DABA00/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x4786B4C0, Tag=0x0, Call Id=409031,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry
Count=0)
May  5 10:44:16.427:
//409031/80BC52DABA00/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
May  5 10:44:16.427: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

May  5 10:44:16.427: :cc_free_feature_vsa freeing 47ED1210
May  5 10:44:16.427: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

May  5 10:44:16.427:  vsacount in free is 5
May  5 10:44:16.439: ISDN Se0/3/0:23 Q931: RX <- RELEASE pd = 8  callref
= 0x96E2
May  5 10:44:16.443: ISDN Se0/3/0:23 Q931: TX -> RELEASE_COMP pd = 8
callref = 0x16E2
May  5 10:44:16.447:
//409032/80BC52DABA00/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x484D8FF4, Tag=0x0, Call Id=409032,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry
Count=0)
May  5 10:44:16.447:
//409032/80BC52DABA00/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent

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