[cisco-voip] BARGE-IN AND VOICE MONITOR

[Matthew Saskin]

Are all your agents using the same type of PC and network card?  Some 
network cards can't properly handle 802.1q tagged frames if you are 
running separate voice and data VLAN's.

-matt

David Toledo wrote:
> Is very confusing and now is just cannot get it to listen to some agents 
> I remove the agent desktop
> 
> Make sure I have enable span to pc port and is not working I do not know 
> where to look anymore
> 
> Trying to compare one phone setting with another and seem to me is fine.
> 
>  
> 
> What do I have to do to make works is weird that some user will be 
> working and others not
> 
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> Please help with this the supervisor is killing me
> 
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> Thanks’
> 
>  
> 
> David
> 
>  
> 
> ------------------------------------------------------------------------
> 
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Wilusz, Mike
> *Sent:* Wednesday, May 07, 2008 1:24 PM
> *To:* David Toledo; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] BARGE-IN AND VOICE MONITOR
> 
>  
> 
> David,
> 
>  
> 
> Barge-in allows you to force yourself into the call and make it a 
> conference call.  The voice monitor features allows you to silently 
> listen to an agent call through your PC.  Confused me too!
> 
>  
> 
> Mike Wilusz, CCNA
> 
> Networking Systems Programmer
> 
> Price Chopper Supermarkets / The Golub Corporation
> 
>  
> 
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *David Toledo
> *Sent:* Wednesday, May 07, 2008 1:18 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] BARGE-IN AND VOICE MONITOR
> 
>  
> 
> What is the different between BARGE-IN AND VOICE MONITOR
> 
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> 
> Thanks David
> 
> 
> ------------------------------------------------------------------------
> 
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