[cisco-voip] IPCCX ? Number of rings at agents phone?

[Wilusz, Mike]

TechGuy,

 

This setting is found under the "Select Resource" step of each of your
scripts.  The value you have for "Timeout" is the seconds the phone will
ring before it rolls to the next agent.  Example:

 

 

 

Hope this helps!

 

Mike Wilusz, CCNA

Networking Systems Programmer

Price Chopper Supermarkets / The Golub Corporation

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of TechGuy
Sent: Wednesday, May 07, 2008 2:28 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCX ? Number of rings at agents phone?

 

I am being told that the number of rings at an agents phone is too short
or few, before the call moves on to the next agent.

 

Since we are using IPCCX in a helpdesk environment the "agents" aren't
always sitting just waiting for a call, they may be at their desk but
working on something else and need a little more time to answer the call
before it moves on.

 

Is this something defined in the application / script ?  Or is it a
global setting on IPCCX ?

 

Thanks!

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