[cisco-voip] IPCCX ? Number of rings at agents phone?

[TechGuy]

I am being told that the number of rings at an agents phone is too short or
few, before the call moves on to the next agent.

Since we are using IPCCX in a helpdesk environment the "agents" aren't
always sitting just waiting for a call, they may be at their desk but
working on something else and need a little more time to answer the call
before it moves on.

Is this something defined in the application / script ?  Or is it a global
setting on IPCCX ?

Thanks!
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