[cisco-voip] Help with 871, VPN, 7970 setup

[Matthew Linsemier]

Geoff,

What exact version of IOS and the VPN 3000 OS are you running?

Matt


On 5/7/08 4:36 PM, "Rhodes, Geoff" <GRhodes at rbh.com> wrote:

> Hello all.  We have set up several 7970 phones at home for our attorneys, so
> that when they are working from home they can answer calls just as though they
> were at the office.  Our setup consist of a Cisco 3000 VPN Concentrator here
> at the office, and each person who has the setup gets a 871 router and a 7970
> phone.  This has been working great for the last couple of years.
>  
> Recently, we had an attorney open up a small office a few hours away.  Until
> we could set up a router with SRST there and get him tied in with us, we
> decided to give him this same set up for a while.  Before we did it, we
> decided to upgrade the ISO on the 871 and test to make sure it worked.  After
> we installed it at his office, the phone keeps going into "Registering" mode
> after a while.  The VPN light on the 871 is still lit, and from the 3000
> Concentrator, it looks as if the session is still active.  To fix the problem,
> we can turn the 871 off and back on and it works fine for a while.  It acts as
> though there is some kind of timeout being reached somewhere.
>  
> From the logs, we saw this today:
> 52280 05/07/2008 08:41:37.420 SEV=4 IKEDBG/97 RPT=19 66.83.107.130
> Group [HardwareClient] User [harjef-router]
> QM FSM error (P2 struct &0x3bb8e0c, mess id 0x7b94b455)!
>  
> 52282 05/07/2008 08:41:37.440 SEV=4 IKEDBG/97 RPT=20 66.83.107.130
> Group [HardwareClient] User [harjef-router]
> QM FSM error (P2 struct &0x3573ad4, mess id 0x7f1decc2)!
>  
> 52284 05/07/2008 08:41:37.460 SEV=4 IKEDBG/97 RPT=21 66.83.107.130
> Group [HardwareClient] User [harjef-router]
> QM FSM error (P2 struct &0x39a6678, mess id 0x2914bf14)!
>  
> 52286 05/07/2008 08:41:37.480 SEV=4 IKEDBG/97 RPT=22 66.83.107.130
> Group [HardwareClient] User [harjef-router]
> QM FSM error (P2 struct &0x3bcb9bc, mess id 0x99559329)!
>  
> 52288 05/07/2008 08:41:37.500 SEV=4 IKEDBG/97 RPT=23 66.83.107.130
> Group [HardwareClient] User [harjef-router]
> QM FSM error (P2 struct &0x3b5dc48, mess id 0x262f0543)!
>  
> 52290 05/07/2008 08:41:37.530 SEV=4 IKEDBG/97 RPT=24 66.83.107.130
> Group [HardwareClient] User [harjef-router]
> QM FSM error (P2 struct &0x3546304, mess id 0xe7ba5258)!
>  
> 52292 05/07/2008 08:41:37.540 SEV=4 IKEDBG/97 RPT=25 66.83.107.130
> Group [HardwareClient] User [harjef-router]
> QM FSM error (P2 struct &0x3b55bd8, mess id 0xbdce1c97)!
>  
> 52294 05/07/2008 08:41:37.550 SEV=4 AUTH/28 RPT=296 66.83.107.130
> User [harjef-router] Group [HardwareClient] disconnected:
>  Session Type: IPSec/NAT-T
>  Duration: 7:36:32
>  Bytes xmt: 2072464
>  Bytes rcv: 292024
>  Reason: Lost Service
>  
> Also, attached is the running config from the 871.  We are at a loss.  Any
> ideas?
>  
> Thanks in advance!
>  
> 
> Geoff Rhodes | Robinson, Bradshaw & Hinson, P.A.
> Director of Information Technology
> 101 North Tryon Street, Suite 1900 | Charlotte, NC 28246
> ( (704) 377-8188 | f: (704) 339-3488
> grhodes at rbh.com | www.rbh.com <http://www.rbh.com/>
> 
> 
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