[cisco-voip] Help with 871, VPN, 7970 setup

[Rhodes, Geoff]

Hello all.  We have set up several 7970 phones at home for our
attorneys, so that when they are working from home they can answer calls
just as though they were at the office.  Our setup consist of a Cisco
3000 VPN Concentrator here at the office, and each person who has the
setup gets a 871 router and a 7970 phone.  This has been working great
for the last couple of years.  
 
Recently, we had an attorney open up a small office a few hours away.
Until we could set up a router with SRST there and get him tied in with
us, we decided to give him this same set up for a while.  Before we did
it, we decided to upgrade the ISO on the 871 and test to make sure it
worked.  After we installed it at his office, the phone keeps going into
"Registering" mode after a while.  The VPN light on the 871 is still
lit, and from the 3000 Concentrator, it looks as if the session is still
active.  To fix the problem, we can turn the 871 off and back on and it
works fine for a while.  It acts as though there is some kind of timeout
being reached somewhere.
 
>From the logs, we saw this today:
52280 05/07/2008 08:41:37.420 SEV=4 IKEDBG/97 RPT=19 66.83.107.130 

Group [HardwareClient] User [harjef-router]

QM FSM error (P2 struct &0x3bb8e0c, mess id 0x7b94b455)!

 

52282 05/07/2008 08:41:37.440 SEV=4 IKEDBG/97 RPT=20 66.83.107.130 

Group [HardwareClient] User [harjef-router]

QM FSM error (P2 struct &0x3573ad4, mess id 0x7f1decc2)!

 

52284 05/07/2008 08:41:37.460 SEV=4 IKEDBG/97 RPT=21 66.83.107.130 

Group [HardwareClient] User [harjef-router]

QM FSM error (P2 struct &0x39a6678, mess id 0x2914bf14)!

 

52286 05/07/2008 08:41:37.480 SEV=4 IKEDBG/97 RPT=22 66.83.107.130 

Group [HardwareClient] User [harjef-router]

QM FSM error (P2 struct &0x3bcb9bc, mess id 0x99559329)!

 

52288 05/07/2008 08:41:37.500 SEV=4 IKEDBG/97 RPT=23 66.83.107.130 

Group [HardwareClient] User [harjef-router]

QM FSM error (P2 struct &0x3b5dc48, mess id 0x262f0543)!

 

52290 05/07/2008 08:41:37.530 SEV=4 IKEDBG/97 RPT=24 66.83.107.130 

Group [HardwareClient] User [harjef-router]

QM FSM error (P2 struct &0x3546304, mess id 0xe7ba5258)!

 

52292 05/07/2008 08:41:37.540 SEV=4 IKEDBG/97 RPT=25 66.83.107.130 

Group [HardwareClient] User [harjef-router]

QM FSM error (P2 struct &0x3b55bd8, mess id 0xbdce1c97)!

 

52294 05/07/2008 08:41:37.550 SEV=4 AUTH/28 RPT=296 66.83.107.130 

User [harjef-router] Group [HardwareClient] disconnected:

 Session Type: IPSec/NAT-T

 Duration: 7:36:32

 Bytes xmt: 2072464

 Bytes rcv: 292024

 Reason: Lost Service

 

Also, attached is the running config from the 871.  We are at a loss.
Any ideas?

 

Thanks in advance!

 

Geoff Rhodes | Robinson, Bradshaw & Hinson, P.A.

Director of Information Technology
101 North Tryon Street, Suite 1900 | Charlotte, NC 28246
( (704) 377-8188 | f: (704) 339-3488
grhodes at rbh.com | www.rbh.com <http://www.rbh.com/>  

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