[cisco-voip] Odd unity voicemail problem

[Josh Powers]

Okay here is an odd one.  We are running unity 4.2 and Call Manager 4.2.
We have one user who has a single line appearance on his phone and a
translation pattern (a common setup at our site).  When a call goes to
voicemail after having come in over the translation pattern unity works
properly.  The indicator light is illuminated and the voicemail appears
in his email box.  Now if a call comes in to the same phone but the
extension directly (not the translation pattern extension) and goes to
voicemail there is no indicator light and while the voicemail shows up
in his email it cannot be listened to on his phone.  Further if the
indicator light was on when the direct call came in and goes to
voicemail the indicator light will go off.

 

Any ideas?

Josh Powers

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