[cisco-voip] Odd unity voicemail problem

[Rasim Duric]

This user probably has two voice mail boxes. His extension VBOX is
forwarded  (no copy) to his TP one. 

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Josh Powers
Sent: May-16-08 3:01 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Odd unity voicemail problem

 

Okay here is an odd one.  We are running unity 4.2 and Call Manager 4.2.
We have one user who has a single line appearance on his phone and a
translation pattern (a common setup at our site).  When a call goes to
voicemail after having come in over the translation pattern unity works
properly.  The indicator light is illuminated and the voicemail appears in
his email box.  Now if a call comes in to the same phone but the extension
directly (not the translation pattern extension) and goes to voicemail
there is no indicator light and while the voicemail shows up in his email
it cannot be listened to on his phone.  Further if the indicator light was
on when the direct call came in and goes to voicemail the indicator light
will go off.

 

Any ideas?

Josh Powers

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