[cisco-voip] Unity Connection with the Phone View feature

[Wilusz, Mike]

Dave,

 

I have a very similar install running (same versions).  I have it
working on 7961Gs as well.  Make sure that you have the "PhoneView"
application user set up on the Communications Manager and that the
credentials match between CUCM and Unity Connection.  If these match,
you also have to make sure that the "PhoneView" user on CUCM has all the
required handsets set as Controlled Devices.  Besides that, the only
other setup is on Unity Connection, where under each user you have to
enable Phone View (or set it up under the CoS).  On a per-user basis,
you set this up under the user -> Edit -> Phone Menu.  You should see an
option to Enable Phone View.

 

When I had the same issue as you it was because I had not set the phones
as controlled devices under my "PhoneView" application user on CUCM.
But, any of the above may cause this.  

 

Hope this helps!

 

Mike Wilusz, CCNA

Networking Systems Programmer

Price Chopper Supermarkets / The Golub Corporation

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of dschulz
Sent: Sunday, May 18, 2008 9:07 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Connection with the Phone View feature

 

Hi Group - 

 

Has anyone had success to get Phone View to work with Unity Connection?
I am using UC version 2.0(1) with CallManager 6.1.  Everything appears
to work up to the point where it states, "Searching......there was a
problem displaying messages on your phone, please contact your system
administrator".  I am using a 7961G, which the documentation states that
this is a supported phone.  Is there a special load needed?  Any help is
appreciated.

 

Dave 

 

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