[cisco-voip] Fw: IPCC CAD login Problem

[new look]

----- Forwarded Message ----
From: new look <newlook110 at yahoo.com>
To: Noel Oquendo <noquendo at veytec.com>
Sent: Monday, May 19, 2008 6:46:42 AM
Subject: Re: [cisco-voip] IPCC CAD login Problem


Could please help me solve this problem I just need to make a simple Demo I have 3 IP phones (Agents) and need just forward the calls for them acording the avilabilit.do you have any simple example or steps to do this?
Many Thanks for you reply


----- Original Message ----
From: Noel Oquendo <noquendo at veytec.com>
To: new look <newlook110 at yahoo.com>
Sent: Monday, May 19, 2008 6:31:00 AM
Subject: RE: [cisco-voip] IPCC CAD login Problem


You definitely need the Desktop Sync service running. You need to fix these services first and then verify if the Desktop Adminstrator and verify that you sync with your Call Manager. 
 
Noel


________________________________
From: new look [mailto:newlook110 at yahoo.com] 
Sent: Monday, May 19, 2008 12:08 AM
To: Noel Oquendo
Cc: cisco voip
Subject: Re: [cisco-voip] IPCC CAD login Problem


It's already Associated.
Please check this Imange and tell me is't OK hence I have some Service down
Thanks In advance


----- Original Message ----
From: Noel Oquendo <noquendo at veytec.com>
To: new look <newlook110 at yahoo.com>
Cc: cisco voip <cisco-voip at puck.nether.net>
Sent: Monday, May 19, 2008 5:54:09 AM
Subject: Re: [cisco-voip] IPCC CAD login Problem


You must associate the phone to the account that is handling the jtapi integration. And set the I'd password to the login account in call manager.

Thanks, 

Noel Oquendo

On May 18, 2008, at 8:37 PM, new look <newlook110 at yahoo.com> wrote:


Dear All,
I have CCM 4.2(3) and IPCC 4.0(1)
I installed the IPCC and configuer it
when I tried to login using the Cisco Agent Desktop I got this massage "The ID you entered was not found"
can any One help me to solve this problem
Thanks in advance.

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