[cisco-voip] AAR and IPCC

Wes Sisk wsisk at cisco.com
Mon May 19 16:56:25 EDT 2008


http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/srnd/6x/dialplan.html#wp1044393
"AAR does not support CTI route points as the origin or the destination of 
calls. Also, AAR is incompatible with the Extension Mobility feature when 
users roam across different sites. Refer to Extension Mobility, for more 
details."

/Wes

On Mon, 19 May 2008, Jonathan Charles wrote:

> Customer has a 50 remote agents and IPCC at the HQ
>
> They want to invoke AAR for agent routing (if needed) and CTI RP
> routing (if needed, calls come in to remote site...)
>
> Is this supported?
>
>
>
> Jonathan
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