[cisco-voip] IPCCX Shared Line Issue

[TechGuy]

I have an issue with an agent who was accidently setup with two phones and a
shared line yesterday because he was at a different location for the day.

I know that with IPCCx your not suppose to have shared lines, this however
was a momentary oversight that seems to have now caused us an issue.

The agent got a call during the time when he had the two phones and shared
line and now can't seem to get things to work because of the following
error:

"Cannot go to the ready state while the phone is out of service. Other state
changes are possible."

One phone was removed and set back to the way things were originally however
the issue persists.

I suspect maybe his session (not sure the technical term for this) is some
how still persisting and so its preventing him.

Any thoughts?  I suspect I could restart a service or server and resolve
this, but I am interested in understanding what the problem is.
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