[cisco-voip] Calls Priority is not releasing from a queue

[David Toledo]

I am using CM5 with (CRS)IPCC Express 

 

Cisco Supervisor Desktop in Team Reports and "CALLS PRIORITY"  IS
SHOWING 34 CALLS IN QUEUE and is not releasing the numbers of queues

After been route to our customer service now I do not know why is not
releasing to see the exact number of queues calls

 

Can any body tell me where I can refresh to be show the real number?

 

Thanks

 

 

David

 

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