[cisco-voip] Hotelling with CCM?

Wed May 28 11:47:51 EDT 2008

You'll have to reconsider your dial plan in the event the phones are in unsecured areas and you want to control LD access. Typically in EM deployments they suggest the line/device approach which grants the phone access to all offnet patterns and then uses block patterns on the line's CSS. This way, in the not-logged-in state the extension has only onnet dialing but when an agent logs in they have access to offnet. Senior agents can have LD and Supervisors can have International dialing. Or whatever.

Check out the SRND for more information about the line/device approach.

Lelio
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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  ----- Original Message ----- 
  From: Ryan Ratliff 
  To: Madziarczyk, Jonathan 
  Cc: cisco-voip at puck.nether.net 
  Sent: Wednesday, May 28, 2008 11:44 AM
  Subject: Re: [cisco-voip] Hotelling with CCM?

  That's just extension mobility.  Find the docs in the Features and Services guide for your appropriate version from http://cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html.  

  It's really not that bad to get setup and running.

  -Ryan

  On May 28, 2008, at 11:40 AM, Madziarczyk, Jonathan wrote:

  So after wondering to myself for years “why would anyone do hotelling”, I now need to do it. J

  Is there a good writeup somewhere on how to make this work with CCM or could someone who’s done this give a basic explanation of what’s going on in the background to make this happen?

  Oh, by hotelling I mean user logs into the phone and it becomes their extension/phone/etc.  One of our sites is undergoing renovation and we need to stick ~30 people into 9 desks/phones (the wonders of 3 shifts).

  Jon

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  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
  Sent: Wednesday, May 28, 2008 10:15 AM
  To: Micah Bennett
  Cc: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] Unity Questions

  Since your moving to exchange 2k7 I would look at upgrading to Unity 5.x due to the compatiblity.

  I upgraded to Unity 5.0es21 a few months ago.  I'm UM and currently partnered with my Exchange 2k3 box.  but we are in the process of migrating users over to the exchange 2k7 box so I still need to re-partner the Unity box with Exchange 2k7.  But currently I have two E2k3 backend servers and 1 E2k7 box.

  I would just get your Unity 5.x upgrade scheduled because your going to need to do it.

  Scott

  On Wed, May 28, 2008 at 7:44 AM, Micah Bennett <mbennett at als-xtn.com> wrote:

  Chris

  Thanks for the answers.

  If we have the top level of Cisco support (software and hardware) should the upgrade to Unity 5 (and conversion of the license) be supported as long as our Unity 4 Hardware meets the requirements?

  What is the "TSP"?

  If we have two exchange servers and set up the bridge as you mentioned, I assume that the Unity only cares about the server it is linked directly to.  Ex:  Unity 4 is linked to our Ex2000 box.  Ex2000 box is bridged to Ex2007 box.  Should this work or does Unity 5 need to be used?

  Starting to work on a plan for the merge of two networks, keeping our CCM / Unity / IPCCx system for then end system.  Just trying to examine all the "Gotcha's".  

  Micah Bennett

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  From: Chris Clouse [mailto:Chris.Clouse at cdw.com] 
  Sent: Wednesday, May 28, 2008 9:32 AM
  To: Micah Bennett
  Subject: RE: [cisco-voip] Unity Questions

  See inline… 

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
  Sent: Wednesday, May 28, 2008 8:55 AM
  To: cisco-voip at puck.nether.net
  Subject: [cisco-voip] Unity Questions

  Hello all

  A few questions about Unity

  We are running Unity 4.2 linked to our Exchange 2000 server for Unified Messaging.

  Is there any type of matrix that shows what versions of Unity are compatible with which versions of Exchange? There really isn't any huge defining change for the versions of Exchange.   Unity 4 can run on either 2000 or 2003.  You will just install the Exchange System Tools for the appropriate version.  If you are running Ex07, then you will need Unity 5.

  Is there a risk that if I upgrade my Unity version, it may not be compatible with my CCM version?  If I am looking at a potential upgrade to my CCM version this also means a potential upgrade to my IPCCX version. No.  The absolute most you would need to change would be the TSP.   

  Can a single Unity server be linked to two different Exchange servers (different Exchange versions as well on each)?Unity, no.  But through Exchange routing, yes it can.  You will need to make one of the Exchange servers the Bridgehead for which Unity uses to communicate with.  The communication to the other server is handled with Exchange routing.

  Thanks.

  Micah Bennett

  Telecommunications Admin

  Automated License Systems

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