[cisco-voip] H323 gateway / Unity

[Erick Bergquist]

The Unity time is based on the servers time setting, so if the server
is in CST and your server time is 8am CST and you have a site on east
coast time (a hour earlier) then the schedule for that site's call
handler has hours 7 to 4 for a 8am to 5pm day.

On Mon, Nov 3, 2008 at 1:10 PM, James Jung <James.Jung at telecom.co.nz> wrote:
> The codec class resolved this issue.  Indeed, it was the G729 region
> setting.
>
> Thank you Ryan. And thank you Erick, too.
>
> And about the Unity, I can't find how to offset the time in the
> schedule.
> And it doesn't make sense to make two schedules with different time
> range.
> Anyone can explain how Unity determines the time between different
> locations?
>
> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: Tuesday, 4 November 2008 07:52
> To: James Jung; 'Erick Bergquist'
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] H323 gateway / Unity
>
> Any time a call drops immediately upon connect you have a capabilities
> mismatch, either codec or dtmf.  Since Unity always answers calls
> immediately that is most likely your issue.
>
> You need to look at CCM traces or h225/h245 debugs on the router to
> determine why your capabilities exchange is failing.   Is the region
> setting
> between the gateway and the Unity vm ports set for g.729?
>
> Try setting up a codec class and allow g.711, g.729, etc and apply it to
> the
> voip dial-peer.  This will most likely fix your issue and you can use
> 'sh
> call active voice brief' to see the codec that is used for the call.
>
>
> -Ryan
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Jung
> Sent: Monday, November 03, 2008 1:45 PM
> To: Erick Bergquist
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] H323 gateway / Unity
>
> Hi Erick
> 1. I have difficulty understanding this. H323 GW sends the pstn call to
> CCM
> using voip dial peer with G711 codec and CCM tries IP Phone, but IP
> Phone is
> set to forward all to Unity, so CCM sends the call to Unity.
> Right after that the call just disconnects.
> 2. Do you mean by offset to have different time schedule for each site?
> For example, if the time difference is +4, headquarter has schedule with
> 9 to 17 and remote site has 11 to 21?
>
> -----Original Message-----
> From: Erick Bergquist [mailto:erickbee at gmail.com]
> Sent: Monday, 3 November 2008 18:21
> To: James Jung
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] H323 gateway / Unity
>
> On the first problem, it sounds like there is a possible codec-mismatch
> between the PSTN gateway and Unity.
>
> For the second problem,  you need to offset the schedule in Unity for
> the
> remote site Call Handler so it plays at the appropriate times for that
> location.
>
> On Sun, Nov 2, 2008 at 11:34 PM, James Jung <James.Jung at telecom.co.nz>
> wrote:
>> Hi guys
>>
>> I have some problems.
>>
>>
>>
>> Problem One.
>>
>> I've a h323 remote site gateway. When the call comes from remote pstn
> to
>> remote site phone and no answer and it is set to forward the call to
> Unity
>> but the call is just disconnected.
>>
>> The call forward, call transfer works fine between remote site phones
> and
>> Unity. Only it fails when the call is from pstn which is forwarded or
>> transferred to Unity.
>>
>> Problem Two.
>>
>> I want to test different recorded message between  office hour  and
> after
>> hour.
>>
>> I configured a schedule "office hour", and created a Call handler with
> the
>> "office hour" schedule associated to it. And recorded Standard
> Greeting and
>> Closed Greeting and enabled. But the strange thing is the message
> played is
>> not based on the schedule, but based on the time on the Unity Server.
>>
>> I had no problem with this before. But now, I don't know what I did
> wrong.
>>
>> Really appreciate your help.
>>
>>
>>
>> Thanks in advance.
>>
>>
>>
>> James.
>>
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