[cisco-voip] H323 gateway / Unity

[James Jung]

The codec class resolved this issue.  Indeed, it was the G729 region
setting.

Thank you Ryan. And thank you Erick, too.

And about the Unity, I can't find how to offset the time in the
schedule.
And it doesn't make sense to make two schedules with different time
range.
Anyone can explain how Unity determines the time between different
locations?

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Tuesday, 4 November 2008 07:52
To: James Jung; 'Erick Bergquist'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] H323 gateway / Unity

Any time a call drops immediately upon connect you have a capabilities
mismatch, either codec or dtmf.  Since Unity always answers calls
immediately that is most likely your issue.

You need to look at CCM traces or h225/h245 debugs on the router to
determine why your capabilities exchange is failing.   Is the region
setting
between the gateway and the Unity vm ports set for g.729?

Try setting up a codec class and allow g.711, g.729, etc and apply it to
the
voip dial-peer.  This will most likely fix your issue and you can use
'sh
call active voice brief' to see the codec that is used for the call. 


-Ryan 
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Jung
Sent: Monday, November 03, 2008 1:45 PM
To: Erick Bergquist
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] H323 gateway / Unity

Hi Erick
1. I have difficulty understanding this. H323 GW sends the pstn call to
CCM
using voip dial peer with G711 codec and CCM tries IP Phone, but IP
Phone is
set to forward all to Unity, so CCM sends the call to Unity.
Right after that the call just disconnects. 
2. Do you mean by offset to have different time schedule for each site?
For example, if the time difference is +4, headquarter has schedule with
9 to 17 and remote site has 11 to 21?

-----Original Message-----
From: Erick Bergquist [mailto:erickbee at gmail.com]
Sent: Monday, 3 November 2008 18:21
To: James Jung
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] H323 gateway / Unity

On the first problem, it sounds like there is a possible codec-mismatch
between the PSTN gateway and Unity.

For the second problem,  you need to offset the schedule in Unity for
the
remote site Call Handler so it plays at the appropriate times for that
location.

On Sun, Nov 2, 2008 at 11:34 PM, James Jung <James.Jung at telecom.co.nz>
wrote:
> Hi guys
>
> I have some problems.
>
>
>
> Problem One.
>
> I've a h323 remote site gateway. When the call comes from remote pstn
to
> remote site phone and no answer and it is set to forward the call to
Unity
> but the call is just disconnected.
>
> The call forward, call transfer works fine between remote site phones
and
> Unity. Only it fails when the call is from pstn which is forwarded or 
> transferred to Unity.
>
> Problem Two.
>
> I want to test different recorded message between  office hour  and
after
> hour.
>
> I configured a schedule "office hour", and created a Call handler with
the
> "office hour" schedule associated to it. And recorded Standard
Greeting and
> Closed Greeting and enabled. But the strange thing is the message
played is
> not based on the schedule, but based on the time on the Unity Server.
>
> I had no problem with this before. But now, I don't know what I did
wrong.
>
> Really appreciate your help.
>
>
>
> Thanks in advance.
>
>
>
> James.
>
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