[cisco-voip] FN - 63174 - Cisco Unified Communicatons Manager - ccm and cti crashes after 248 days on timer expirery....

[Scott Voll]

and who has a CM that has not been rebooted in 248 days?  ;-)

Scott

On Fri, Nov 7, 2008 at 9:19 AM, <Thorsten.Mayr at barclayscapital.com> wrote:

> >From CCO:
>
> Problem Description:
> After 248 days of system uptime the Cisco CallManager service and the
> Cisco CTIManager service will crash.
>
> Background:
> Cisco Unified Communications Manager has an internal system timer that
> monitors system uptime along with other components. Cisco has found that
> once this internal timer value reaches 248 days, the internal value is
> mis-handled, causing Cisco CallManager and Cisco CTIManager services to
> crash.
>
>
> Workaround:
> It is recommended that customers schedule a reboot of affected nodes
> before 248 days of system uptime elapses (since the last reboot).
> Note: You must reboot the server to restart the timer to 248 days. Cisco
> CallManager or Cisco CTIManager service restarts alone will not reset
> the timer.
> To verify system uptime, perform the following CLI command on each node
> in the cluster.
> show status
>
>
> Thought other ppl might interested in the above - I have opened a case
> with  HTTS to clarify if the CTI Manager / CCM Service  already crashed
> and the uptime is greater 248 days, whether a restart is still required
> or not. Will post outcome back into the group so not everybody has to
> ask HTTS/TAC/CROS whoever... as soon as BU team has clarified this.
>
> Pls check the Fiel Notice if your version of CallManager is affected or
> not.
>
> http://www.cisco.com/en/US/ts/fn/631/fn63174.html
>
>
> Cheers
> Thorsten
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