[cisco-voip] ARC Attdenant Console

[Syed Khalid Ali]

Dear Bennie,

Thanks for the info. Since we are in direct competition with Avaya and
others, theses are just a few that I named that Cisco CallManager or
CallManager Express cannot do. And the customer is insisting for these
features.

For now we are looking for CCME. And do you have any office(s) in Pakistan?

Thanks
Khalid

On Fri, Nov 7, 2008 at 6:15 PM, Bennie Grant <Bennie.Grant at mettoni.com> wrote:
> I'm with Arc Solutions, so can probably answer any queries you have
> around functionality etc - let me know what you need to know. To answer
> your initial queries:
>
> 1) Arc is a CTI application, which means that our functionality is all
> around call control, as well as enhanced operator features such as
> Directory Integration etc
>
> 2) The Arc application cannot monitor trunk status as this cannot be
> done via CTI - we usually recommend Cisco's RTMT Tool. We find that
> although this is traditionally an Operator's function, in CUCM/IPT
> environments this responsibility usually moves to the IT/Telecoms team
> as a part of the management of the telephony system
>
> 3) We have a feature called "XML Whisper Page", which is designed as an
> enhanced "Barge/Whisper" feature. Essentially, the Operator can send a
> message to the XML display on the users IP Phone, with or without a call
> behind it. If the message is sent with a call, the IP Phone user has the
> option to decide what to do with the call - i.e. take it, camp it on,
> send it to voicemail. If the operator sends a message to the IP Phone
> user without a call behind it (i.e. Visitor for you in Reception), then
> the IP Phone user has the option to reply and let the Operator know they
> will be 5 minutes (etc etc). For both scenarios, if the IP Phone user
> does not respond to the message, the call comes back to the Operator
> after a configured period of time. Group paging is also available for
> both scenarios
>
> Let me know if you need any more information - we are a global company
> with offices around the world - I could put you in touch with our local
> office if you let me know where you are located?
>
> Thanks
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Syed Khalid Ali
> Sent: Friday, November 07, 2008 3:54 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] ARC Attdenant Console
>
> Dear all,
>
> Any one used Attendant Console from ARC Solutions??? We are looking
> for features like monitoring trunks, interrupting the user in case if
> he/she is on a call for a longer period of time. One of the Cisco's SE
> told me to get Attendant Console from ARC Solutions.
>
> Need feedback!
>
> --
> Thanks,
> Syed Khalid Ali
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