[cisco-voip] Visibility of calls to Hunt List after being transferred from Unity Auto-Attendant

[Dana Tong (AU)]

G'day all,

I have am transferring calls to a hunt list from Unity and wanting to see that the call has come from the hunt list.

Normally within CUCM I can create a CTI port that has a call-fwd-all to the hunt list and select use the redirecting number for forwarded calls to see that this is a call to a hunt list. This works fine for internal calls that are forwarded to the hunt list but when the call is transferred from Unity to the CTI port to the hunt list all I see is a call to the hunt list from the internal extension.

Is there any way to see on the phone that the call has been transferred to a hunt list from Unity (instead of just a call direct to that phone?).

Ie call flow is:

Call to Unity call handler, press 1, transfer back to CTI port that has a CfwdAll to a hunt list.  (currently no visibility that the call is for the hunt list)

Any thoughts?

Thanks
Dana


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