[cisco-voip] Call History has been deleted

[steve.siltman at assurant.com]

He has Extension Mobility enabled and the Germany locale.  He swears he's 
not hitting the clear Call History button. 

-Steve 



Wes Sisk <wsisk at cisco.com> 
2008-11-17 10:02

To
steve.siltman at assurant.com
cc
Tim Davis <voipneteng at gmail.com>, cisco-voip at puck.nether.net
Subject
Re: [cisco-voip] Call History has been deleted






What are the other differences between your phone and user phone? 
Extension Mobility?  IPCC Express / agent phone? .... ?

/Wes

On 11/11/2008 11:05 AM, steve.siltman at assurant.com wrote: 

I've been unable to duplicate this with my 7970 phone.  I setup a test 
phone using a 7941 and I'm still unable to recreate losing the call 
history on the phone. 
I've reset and unplugged power from the phone but the history remains. I'm 
glad that the history is still there but I still don't know why one of my 
users is losing his phone history every 2-3 weeks.  The user says that its 
happening sometime on a weekend.  We upgraded to v6.1.2 on July 5th and 
its been running stable since. 

Steve Siltman
Assurant Corporate Technology
Network Engineer - Cisco CCVP
Work: 651-361-4752
Cell: 651-336-5563
steve.siltman at assurant.com 


"Tim Davis" <voipneteng at gmail.com> 
2008-11-10 14:53 


To
steve.siltman at assurant.com 
cc
cisco-voip at puck.nether.net 
Subject
Re: [cisco-voip] Call History has been deleted








I believe that information is deleted if the phone is reset. You might 
look at the possibility that the phone is losing power and/or network 
connection.

On Mon, Nov 10, 2008 at 2:32 PM, <steve.siltman at assurant.com> wrote: 

What would cause the Call History on a Cisco IP Phone to be deleted or 
removed?  This is the directories page where Missed, Recieved and Placed 
call information is stored. 
I've got a user who complains this is being deleted but I'm unable to 
recreate the issue on my phone. 

Call Manager v6.1.2 
Cisco IP Phone 7941 

Thanks, 

Steve Siltman
Assurant Corporate Technology
steve.siltman at assurant.com 

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