[cisco-voip] Call History has been deleted

[Wes Sisk]

is he being logged in/out of the phone?

On 11/17/2008 11:29 AM, steve.siltman at assurant.com wrote:
>
> He has Extension Mobility enabled and the Germany locale.  He swears 
> he's not hitting the clear Call History button.  
>
> -Steve
>
>
> *Wes Sisk <wsisk at cisco.com>*
>
> 2008-11-17 10:02
>
> 	
> To
> 	steve.siltman at assurant.com
> cc
> 	Tim Davis <voipneteng at gmail.com>, cisco-voip at puck.nether.net
> Subject
> 	Re: [cisco-voip] Call History has been deleted
>
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> 	
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> What are the other differences between your phone and user phone? 
>  Extension Mobility?  IPCC Express / agent phone? .... ?
>
> /Wes
>
> On 11/11/2008 11:05 AM, _steve.siltman at assurant.com_ 
> <mailto:steve.siltman at assurant.com> wrote:
>
> I've been unable to duplicate this with my 7970 phone.  I setup a test 
> phone using a 7941 and I'm still unable to recreate losing the call 
> history on the phone.
> I've reset and unplugged power from the phone but the history remains. 
>  I'm glad that the history is still there but I still don't know why 
> one of my users is losing his phone history every 2-3 weeks.  The user 
> says that its happening sometime on a weekend.  We upgraded to v6.1.2 
> on July 5th and its been running stable since.
>
> Steve Siltman
> Assurant Corporate Technology
> Network Engineer - Cisco CCVP
> Work: 651-361-4752
> Cell: 651-336-5563_
> __steve.siltman at assurant.com_ <mailto:steve.siltman at assurant.com>
>
> *"Tim Davis" **_<voipneteng at gmail.com>_* <mailto:voipneteng at gmail.com>
>
> 2008-11-10 14:53
>
> 	
> To
> 	_steve.siltman at assurant.com_ <mailto:steve.siltman at assurant.com>
> cc
> 	_cisco-voip at puck.nether.net_ <mailto:cisco-voip at puck.nether.net>
> Subject
> 	Re: [cisco-voip] Call History has been deleted
>
>
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> 	
>
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>
>
> I believe that information is deleted if the phone is reset. You might 
> look at the possibility that the phone is losing power and/or network 
> connection.
>
> On Mon, Nov 10, 2008 at 2:32 PM, <_steve.siltman at assurant.com_ 
> <mailto:steve.siltman at assurant.com>> wrote:
>
> What would cause the Call History on a Cisco IP Phone to be deleted or 
> removed?  This is the directories page where Missed, Recieved and 
> Placed call information is stored.
> I've got a user who complains this is being deleted but I'm unable to 
> recreate the issue on my phone.
>
> Call Manager v6.1.2
> Cisco IP Phone 7941
>
> Thanks,
>
> Steve Siltman
> Assurant Corporate Technology_
> __steve.siltman at assurant.com_ <mailto:steve.siltman at assurant.com>
>
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