[cisco-voip] accessing crs 5 after AD acct deleted

[Ryan West]

James,

If you search on netpro, there is a registry change that can be made.  It's a little scary as it basically re-initiates the installation script.  However, nothing is actually change and all your settings remain, but you'll be able to reset your admin account from there.

Here is the post I used:

hxxp://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40^1%40%40.1ddee07f/1#selected_message

On version 5:

1) Go to Start, run, type 'cet' on the UCCX Server. This will launch the Configuration Object Editor.

2) Browse to: com.cisco.crs.cluster.config.AppAdminSetupConfig in the left hand pane.

3) Right click the row on the right and hit modify. Then select the 'com.cisco.crs.cluster.config.AppAdminSetupConfig' tab.

4) Change the setup state to: FRESH_INSTALL and hit OK

5) Log into the CRA App Admin page with the default username (may be case sensitive): Administrator and password: ciscocisco


-ryan

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Grace
Sent: Tuesday, November 18, 2008 10:09 AM
To: CiscosupportUpuck
Subject: [cisco-voip] accessing crs 5 after AD acct deleted

we are trying to access the crs administration page.  The CM users account that was used to access the page is up for deletion.  And i think that recreating the AD account will not work. Do anybody know the work around to get back into the crs application.

--
James Grace
CCVP CCNP CCNA MCSE MCDBA
System Engineer / Consultant
Email: grace.jd at gmail.com<mailto:grace.jd at gmail.com>

MSN IM: grace.jd at gmail.com<mailto:grace.jd at gmail.com>
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