[cisco-voip] MoH Servers

[David Iverson]

All:

I set my phone back to <None> and reset it - now I got dead air. I'm open to ideas.

Thanks,

-David
  ----- Original Message ----- 
  From: Wes Sisk 
  To: David Iverson 
  Cc: Ed Leatherman ; cisco-voip at puck.nether.net 
  Sent: Tuesday, November 18, 2008 3:34 PM
  Subject: Re: [cisco-voip] MoH Servers


  Hi David,

  If it works for your phone that implies to me MoH is working properly. If CTI ports and CTI Route Points are configured properly but not invoking the appropriate MoH source, then I would start with a reset of the CTI ports and route points.

  /wes

  On 11/18/2008 4:24 PM, David Iverson wrote: 
    Hi Wes:

    I did a drag/drop to the DropMOHAudioSourceFilesHere directory and all the requisite files were propogated. Now I have been able to make it work by changing my individual phone to that particular music source manually and resetting my phone. That's why I'm wondering if I maybe need to hit the Reset MoH Server option at the bottom of the MoH Audio Source Configuration page. It's visible in the CTI_ ports and the JTAPI CCG, but wrong music all the same.

    -David
      ----- Original Message ----- 
      From: Wes Sisk 
      To: David Iverson 
      Cc: Ed Leatherman ; cisco-voip at puck.nether.net 
      Sent: Tuesday, November 18, 2008 3:13 PM
      Subject: Re: [cisco-voip] MoH Servers


      If you mean 'listed' in the web page - that is because both read the same database.

      However, IPVMSApp that acutally generates MoH reads the local MOH directory under TFTPPath.  If file is not there locally on the server you will not get the desired MoH.

      /wes

      On 11/18/2008 4:00 PM, David Iverson wrote: 
        Hi Ed,

        I have a Pub/Sub setup. I logged into both systems and am able to see the new source listed. But I'll keep digging.

        Thanks,

        -David
          ----- Original Message ----- 
          From: Ed Leatherman 
          To: David Iverson 
          Cc: cisco-voip at puck.nether.net 
          Sent: Tuesday, November 18, 2008 2:47 PM
          Subject: Re: [cisco-voip] MoH Servers


          Hi David,

          One thing that has tripped me up in the past is not uploading the file to all the MOH servers. make sure you load the file on all of them.


          On Tue, Nov 18, 2008 at 3:30 PM, David Iverson <cosmicmessenger at comcast.net> wrote:

            Does anyone know if the MOH server(s) need to be reset when a MoH source has been changed? I uploaded new music for an IPCC group, and the changes are reflected in the configuration, but the old music is still playing.

            Thanks,
            David

          -- 
          Ed Leatherman
          Assistant Director, Voice Services
          West Virginia University
          Telecommunications and Network Operations

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