[cisco-voip] MoH Servers

[David Iverson]

Hi Peter,

Please see below:

Who is hearing the same music?
    Anybody who calls into the main number hears the new MoH.
Where is this call from/to?
    Between PBX's or on the same CCM, neither works. Same result.
Is this between IP phones or IP phone and gateway etc...?
    Yes, yes.
Which side / device did you change the audio source on?
    I changed the audio source on the Publisher. Then I made the change to 
the JTAPI
    and updated, change was reflected correctly in the CTI route points.

Currently, I have each handset in the CA. call center set to <None>. I 
changed my handset
manually to play the new MoH, which worked. When I set it back to <None>, 
now I have no Moh.

I am going to reset the handsets and, if that does not work, reset the MoH 
Server.

Thanks,
-David

----- Original Message ----- 
From: "Peter Slow" <peter.slow at gmail.com>
To: "David Iverson" <cosmicmessenger at comcast.net>
Cc: "Wes Sisk" <wsisk at cisco.com>; <cisco-voip at puck.nether.net>
Sent: Tuesday, November 18, 2008 5:57 PM
Subject: Re: [cisco-voip] MoH Servers


> David,
>  Happy to help but we need some more information about your call
> flow. Who is hearing the same music? where is this call from/to? Is
> this between IP phones or IP phone and gateway etc...?  which side /
> device did you change the audio source on?
>
> The audio source on the Holding device takes precedence over the
> common profile and will determine what audio source the _held_ party
> is told to listen to.
>
> -Peter
>
> On Tue, Nov 18, 2008 at 5:44 PM, David Iverson
> <cosmicmessenger at comcast.net> wrote:
>> All:
>>
>> I believe itmay have something to do with the use of a Comon Profile for 
>> the
>> devices in this satellite location. Would anyone beable to confirm that?
>>
>> Thanks,
>> -David
>>
>> ----- Original Message -----
>> From: Wes Sisk
>> To: David Iverson
>> Cc: Ed Leatherman ; cisco-voip at puck.nether.net
>> Sent: Tuesday, November 18, 2008 3:34 PM
>> Subject: Re: [cisco-voip] MoH Servers
>> Hi David,
>>
>> If it works for your phone that implies to me MoH is working properly. If
>> CTI ports and CTI Route Points are configured properly but not invoking 
>> the
>> appropriate MoH source, then I would start with a reset of the CTI ports 
>> and
>> route points.
>>
>> /wes
>>
>> On 11/18/2008 4:24 PM, David Iverson wrote:
>>
>> Hi Wes:
>>
>> I did a drag/drop to the DropMOHAudioSourceFilesHere directory and all 
>> the
>> requisite files were propogated. Now I have been able to make it work by
>> changing my individual phone to that particular music source manually and
>> resetting my phone. That's why I'm wondering if I maybe need to hit the
>> Reset MoH Server option at the bottom of the MoH Audio Source 
>> Configuration
>> page. It's visible in the CTI_ ports and the JTAPI CCG, but wrong music 
>> all
>> the same.
>>
>> -David
>>
>> ----- Original Message -----
>> From: Wes Sisk
>> To: David Iverson
>> Cc: Ed Leatherman ; cisco-voip at puck.nether.net
>> Sent: Tuesday, November 18, 2008 3:13 PM
>> Subject: Re: [cisco-voip] MoH Servers
>> If you mean 'listed' in the web page - that is because both read the same
>> database.
>>
>> However, IPVMSApp that acutally generates MoH reads the local MOH 
>> directory
>> under TFTPPath.  If file is not there locally on the server you will not 
>> get
>> the desired MoH.
>>
>> /wes
>>
>> On 11/18/2008 4:00 PM, David Iverson wrote:
>>
>> Hi Ed,
>>
>> I have a Pub/Sub setup. I logged into both systems and am able to see the
>> new source listed. But I'll keep digging.
>>
>> Thanks,
>>
>> -David
>>
>> ----- Original Message -----
>> From: Ed Leatherman
>> To: David Iverson
>> Cc: cisco-voip at puck.nether.net
>> Sent: Tuesday, November 18, 2008 2:47 PM
>> Subject: Re: [cisco-voip] MoH Servers
>> Hi David,
>>
>> One thing that has tripped me up in the past is not uploading the file to
>> all the MOH servers. make sure you load the file on all of them.
>>
>> On Tue, Nov 18, 2008 at 3:30 PM, David Iverson 
>> <cosmicmessenger at comcast.net>
>> wrote:
>>>
>>> Does anyone know if the MOH server(s) need to be reset when a MoH source
>>> has been changed? I uploaded new music for an IPCC group, and the 
>>> changes
>>> are reflected in the configuration, but the old music is still playing.
>>>
>>> Thanks,
>>> David
>>
>> --
>> Ed Leatherman
>> Assistant Director, Voice Services
>> West Virginia University
>> Telecommunications and Network Operations
>>
>> ________________________________
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>