[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control (CM5.1(3))

[Dana Tong (AU)]

Hi Scott,

Its a GN9350 which is apparently a supported headset.

CUCM 5.1(3) doesn't have the option "Wireless Headset Hookswitch Control" in the device settings in the CUCM Admin page.
I've had a look on the phone through the menu Settings | Device Configuration | Media Configuration and it says Headset Hookswitch Control disabled.
There is no soft-key to edit the settings even using the **# to edit.

Cheers


________________________________
From: Scott Voll [svoll.voip at gmail.com]
Sent: Wednesday, 19 November 2008 3:35 PM
To: Dana Tong (AU)
Cc: Jonathan Charles; cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control (CM5.1(3))

What model of headset?  I can't remember model numbers but we started w/ (i think) a 1110 and it does not work in the americas, only works in europe.  had to use the 9130 (again, I think it's the model number).

you also have to turn on the HHC on the phone config page.  Had it working in 4.x and now in 6.x.

Let us know.

Scott

On Tue, Nov 18, 2008 at 9:32 PM, Dana Tong (AU) <Dana.Tong at didata.com.au<mailto:Dana.Tong at didata.com.au>> wrote:
Have also tried phone firmware 8-4-1.

Cheers

________________________________
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Dana Tong (AU) [Dana.Tong at didata.com.au<mailto:Dana.Tong at didata.com.au>]
Sent: Wednesday, 19 November 2008 3:25 PM
To: Jonathan Charles; Scott Voll

Cc: cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control (CM5.1(3))

Hey all,

Has anyone been able to get the Jabra headsets with the HHC working on CallManager 5?

This system is:
CUCM version - 5.1.3.2000-3
IP Phone - CP-7962G
Phone firmware - SCCP42.8-3-3S

URLs that have given me some information:
http://www.jabra.com/sites/Jabra/GNImages/Campaigns/Cisco/FAQ_Cisco_low_2901.pdf

http://www.jabra.com/Sites/Jabra/na-us/headsetsupport/pages/Knowledgebase.aspx?kbid=916a5151-f671-46ad-8677-8d460ac111eb

I believe that the phone is connected ok but just don't seem to be able to get it to work.

Thanks
Dana



________________________________
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Jonathan Charles [jonvoip at gmail.com<mailto:jonvoip at gmail.com>]
Sent: Friday, 22 February 2008 2:54 AM
To: Scott Voll
Cc: cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control

This message has been archived.
So, what about CCM 5.1.3 and 7961s? Jonathan On Fri, Feb 15, 2008 at 3:29 PM, Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote: > yes. sr6a added it... sr5b did not have it. > > Thanks > > scott > > > > On Fri, Feb 15, 2008 at 1:26 PM, Wes Sisk <wsisk at cisco.com<mailto:wsisk at cisco.com>> wrote: > > > > > So you have the checkbox/dropdown now? > > > > /Wes > > > > > > > > > > Scott Voll wrote: > > > > to come full around on this. I just got off the phone with Jabra. > > > > I had all the requiremen

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