[cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch control (CM5.1(3))

[Scott Voll]

on cm 6.12 it's at the very bottom of the device page.

I also believe you need a newer firmware.  8.3.x or maybe better and on CM
5.1 you might need a ES / SR to get the feature.

Scott

On Tue, Nov 18, 2008 at 10:31 PM, Dana Tong (AU) <Dana.Tong at didata.com.au>wrote:

>  I'm in Australia but the customer's system that I'm looking at doesn't
> appear to have any other locale installed bar the default American. Would
> this stop the phone having the option of the headset hookswitch? Why won't
> the EHS work in America?
>
>
>  ------------------------------
>  *From:* Scott Voll [svoll.voip at gmail.com]
> *Sent:* Wednesday, 19 November 2008 3:35 PM
> *To:* Dana Tong (AU)
> *Cc:* Jonathan Charles; cisco-voip at puck-nether.net
>
> *Subject:* Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch
> control (CM5.1(3))
>
>    What model of headset?  I can't remember model numbers but we started
> w/ (i think) a 1110 and it does not work in the americas, only works in
> europe.  had to use the 9130 (again, I think it's the model number).
>
> you also have to turn on the HHC on the phone config page.  Had it working
> in 4.x and now in 6.x.
>
> Let us know.
>
> Scott
>
> On Tue, Nov 18, 2008 at 9:32 PM, Dana Tong (AU) <Dana.Tong at didata.com.au>wrote:
>
>>  Have also tried phone firmware 8-4-1.
>>
>> Cheers
>>
>>  ------------------------------
>> *From:* cisco-voip-bounces at puck.nether.net [
>> cisco-voip-bounces at puck.nether.net] On Behalf Of Dana Tong (AU) [
>> Dana.Tong at didata.com.au]
>> *Sent:* Wednesday, 19 November 2008 3:25 PM
>> *To:* Jonathan Charles; Scott Voll
>> *Cc:* cisco-voip at puck-nether.net
>> *Subject:* Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch
>> control (CM5.1(3))
>>
>>    Hey all,
>>
>> Has anyone been able to get the Jabra headsets with the HHC working on
>> CallManager 5?
>>
>> This system is:
>> CUCM version - 5.1.3.2000-3
>> IP Phone - CP-7962G
>> Phone firmware - SCCP42.8-3-3S
>>
>> URLs that have given me some information:
>>
>> http://www.jabra.com/sites/Jabra/GNImages/Campaigns/Cisco/FAQ_Cisco_low_2901.pdf
>>
>>
>> http://www.jabra.com/Sites/Jabra/na-us/headsetsupport/pages/Knowledgebase.aspx?kbid=916a5151-f671-46ad-8677-8d460ac111eb
>>
>> I believe that the phone is connected ok but just don't seem to be able to
>> get it to work.
>>
>> Thanks
>> Dana
>>
>>
>>
>>  ------------------------------
>> *From:* cisco-voip-bounces at puck.nether.net [
>> cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan Charles [
>> jonvoip at gmail.com]
>> *Sent:* Friday, 22 February 2008 2:54 AM
>> *To:* Scott Voll
>> *Cc:* cisco-voip at puck-nether.net
>> *Subject:* Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch
>> control
>>
>>  This message has been archived.
>> So, what about CCM 5.1.3 and 7961s? Jonathan On Fri, Feb 15, 2008 at 3:29
>> PM, Scott Voll <svoll.voip at gmail.com> wrote: > yes. sr6a added it... sr5b
>> did not have it. > > Thanks > > scott > > > > On Fri, Feb 15, 2008 at 1:26
>> PM, Wes Sisk <wsisk at cisco.com> wrote: > > > > > So you have the
>> checkbox/dropdown now? > > > > /Wes > > > > > > > > > > Scott Voll wrote: >
>> > > > to come full around on this. I just got off the phone with Jabra. > >
>> > > I had all the requiremen
>>
>>
>> ******************************************************************************
>>
>> - NOTICE FROM DIMENSION DATA AUSTRALIA
>>
>> This message is confidential, and may contain proprietary or legally
>> privileged information. If you have received this email in error, please
>> notify the sender and delete it immediately.
>>
>>
>>
>> Internet communications are not secure. You should scan this message and
>> any attachments for viruses. Under no circumstances do we accept liability
>> for any loss or damage which may result from your receipt of this message or
>> any attachments.
>>
>>
>> ******************************************************************************
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20081119/4f40d838/attachment.html>