[cisco-voip] Calling name from Avaya to Cisco Call Manager

[Voice Noob]

Can you tell me exactly which trace files I should be lookin at?

On Wed, Nov 19, 2008 at 8:58 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

>  If your Avaya is connecting directly to CUCM via H.323 then you need to
> look at CCM traces to see if and how the Avaya is sending the calling name
> to CUCM for the pstn calls.   It seems odd that the calling name would work
> for calls from Avaya phones and not from the PSTN.  I would guess the Avaya
> just isn't sending it along to CUCM for the pstn calls.
>
> In the CCM traces look for a line like this:
>
> In  Message -- H225SetupMsg -- Protocol= H225Protocol
>
> Below this will be the IEs included in the Setup message.    The calling
> name should be somewhere in one of those.
>
> Check this for a working and non-working call to see the difference.
>
> -Ryan
>
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
> *Sent:* Wednesday, November 19, 2008 9:36 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Calling name from Avaya to Cisco Call Manager
>
>  I am having a problem getting calling name to work correctly. I have an
> Avaya system, not sure on the specs on it, that is connected to a CUCM 6.1
> system. All PSTN connectivity goes through the Avaya system first and is
> then sent via H.323 to CUCM. If I call from Cisco phone to Avaya I get
> calling name. If I call from Avaya to Cisco I get calling name. If an
> outside caller from the PSTN calls an Avaya phone they get calling name. If
> a PSTN caller calls into the system and is rerouted to a Cisco phone they do
> not get calling name.  What could be the causes of this and where should I
> start to troubleshoot this issue. Thanks for everyone's help.
>
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