[cisco-voip] Calling name from Avaya to Cisco Call Manager

[Jason Burns]

On the server in the cluster where the H.323 SETUP is being sent you'll want
to search in the most recently generated files in:

c:\program files\cisco\trace\ccm\ccm*.txt

First make sure CCM traces are set to the detailed level though.


On Wed, Nov 19, 2008 at 5:01 PM, Voice Noob <voicenoob at gmail.com> wrote:

> Can you tell me exactly which trace files I should be lookin at?
>
> On Wed, Nov 19, 2008 at 8:58 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>>  If your Avaya is connecting directly to CUCM via H.323 then you need to
>> look at CCM traces to see if and how the Avaya is sending the calling name
>> to CUCM for the pstn calls.   It seems odd that the calling name would work
>> for calls from Avaya phones and not from the PSTN.  I would guess the Avaya
>> just isn't sending it along to CUCM for the pstn calls.
>>
>> In the CCM traces look for a line like this:
>>
>> In  Message -- H225SetupMsg -- Protocol= H225Protocol
>>
>> Below this will be the IEs included in the Setup message.    The calling
>> name should be somewhere in one of those.
>>
>> Check this for a working and non-working call to see the difference.
>>
>> -Ryan
>>
>>
>>  ------------------------------
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
>> *Sent:* Wednesday, November 19, 2008 9:36 AM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] Calling name from Avaya to Cisco Call Manager
>>
>>  I am having a problem getting calling name to work correctly. I have an
>> Avaya system, not sure on the specs on it, that is connected to a CUCM 6.1
>> system. All PSTN connectivity goes through the Avaya system first and is
>> then sent via H.323 to CUCM. If I call from Cisco phone to Avaya I get
>> calling name. If I call from Avaya to Cisco I get calling name. If an
>> outside caller from the PSTN calls an Avaya phone they get calling name. If
>> a PSTN caller calls into the system and is rerouted to a Cisco phone they do
>> not get calling name.  What could be the causes of this and where should
>> I start to troubleshoot this issue. Thanks for everyone's help.
>>
>
>
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