[cisco-voip] Calling name from Avaya to Cisco Call Manager

[Ryan Ratliff]

He's running CUCM 6, so use RTMT to collect the CallManager traces from the
server the Avaya is sending to.   Definitely make sure they are set to
detailed.
 

-Ryan 

 

  _____  

From: Jason Burns [mailto:burns.jason at gmail.com] 
Sent: Wednesday, November 19, 2008 7:25 PM
To: Voice Noob
Cc: Ryan Ratliff; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calling name from Avaya to Cisco Call Manager


On the server in the cluster where the H.323 SETUP is being sent you'll want
to search in the most recently generated files in:

c:\program files\cisco\trace\ccm\ccm*.txt

First make sure CCM traces are set to the detailed level though.



On Wed, Nov 19, 2008 at 5:01 PM, Voice Noob <voicenoob at gmail.com> wrote:


Can you tell me exactly which trace files I should be lookin at? 


On Wed, Nov 19, 2008 at 8:58 AM, Ryan Ratliff <rratliff at cisco.com> wrote:


If your Avaya is connecting directly to CUCM via H.323 then you need to look
at CCM traces to see if and how the Avaya is sending the calling name to
CUCM for the pstn calls.   It seems odd that the calling name would work for
calls from Avaya phones and not from the PSTN.  I would guess the Avaya just
isn't sending it along to CUCM for the pstn calls.
 
In the CCM traces look for a line like this:

In  Message -- H225SetupMsg -- Protocol= H225Protocol

Below this will be the IEs included in the Setup message.    The calling
name should be somewhere in one of those.

Check this for a working and non-working call to see the difference.

-Ryan 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Wednesday, November 19, 2008 9:36 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Calling name from Avaya to Cisco Call Manager



I am having a problem getting calling name to work correctly. I have an
Avaya system, not sure on the specs on it, that is connected to a CUCM 6.1
system. All PSTN connectivity goes through the Avaya system first and is
then sent via H.323 to CUCM. If I call from Cisco phone to Avaya I get
calling name. If I call from Avaya to Cisco I get calling name. If an
outside caller from the PSTN calls an Avaya phone they get calling name. If
a PSTN caller calls into the system and is rerouted to a Cisco phone they do
not get calling name.  What could be the causes of this and where should I
start to troubleshoot this issue. Thanks for everyone's help. 



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