[cisco-voip] Trouble shooting Unity recorded name

[Pat Hayes]

Do you hear these problems if you play back their recorded names via
SA over your PC speakers? If so, they're going to need to re-record.
Probably a network/gateway hicup during the initial recording. If you
don't, but you still hear the problem when you call in, it is time to
bust out the packet captures.

On Thu, Nov 20, 2008 at 12:34 PM, Scott Voll <svoll.voip at gmail.com> wrote:
> TUI..... I don't give PCA access. but nice try.
>
> Scott
>
> On Thu, Nov 20, 2008 at 9:26 AM, Ed Leatherman <ealeatherman at gmail.com>
> wrote:
>>
>> Long shot but are they using the PCA webpage to record names? or through
>> the TUI?
>>
>> On Thu, Nov 20, 2008 at 12:17 PM, Scott Voll <svoll.voip at gmail.com> wrote:
>>>
>>> I have a site that is saying that there recorded messages come up with
>>> soft spots / cut outs / drop outs /  etc.
>>>
>>> This is the only problems they are claiming.  I'm using Unity 5.0 with
>>> exchange 2k7 backend for UM.  Where do I start troubleshooting this?
>>>
>>> TSP is 8.3(1.0).  codec is G711 all the way through.
>>>
>>> Thanks
>>>
>>> Scott
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
>>
>> --
>> Ed Leatherman
>> Assistant Director, Voice Services
>> West Virginia University
>> Telecommunications and Network Operations
>
>
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