[cisco-voip] IPCC Express Problem

[Thomas Dupas]

Hi David,

I don't have a CCM GUI within reach for the moment, so I'll try with what I still remember:
    - connect to the ccm admin (http://ip/ccmadmin) page
    - go to the users tab, select global directory
    - enter the username (probably RMJTAPI in your case) and press search
    - click on the username
    - click on associate devices
    - I think you have another search box on that page, but might also be a column with all SEP's. Shouldn't be that hard to find.
    -  safe your changes and try again

Best Regards,

Thomas Dupas


On 22/11/08 17:42, "davidytk" <davidytk at netvigator.com> wrote:

Hi Thomas

How can I give the permission in the RMJTAPI user, in CCM or CRS? Can you explain more ?

Thanks

David


________________________________

From: Thomas Dupas [mailto:thomas at dupas.be]
Sent: 2008-11-23 00:28
To: davidytk; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express Problem

Hi David,

The error code actually already explains what you have to do:
You published the service to the phone, but the RMJTAPI userid has no rights on the phone/SEP.
You therefore have to alter the permissions of the rmjtapi user, and give it controller to the desired hardphone (or multiple in case you use extension mobility)

Best Regards,

Thomas Dupas


On 22/11/08 13:18, "davidytk" <davidytk at netvigator.com> wrote:
Dear all

I have configured CRS 4.01 with ICD service. I have created all the setting and subscribe the ICD service with the phone. However when I login the ICD service, it shows the following error.

"Unable to log you in due to a configuration error (phone is not associated with the RMJTAPI Provider user ID). Contact your system administrator for help"

I have already subscribed the ICD service on the extension. I can see the user on the CRS.

Please help what is the problem is that.

Thanks
Best Regards
David




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