[cisco-voip] IPCC Express Problem

[davidytk]

Hi Thomas

 

How can I give the permission in the RMJTAPI user, in CCM or CRS? Can you
explain more ?

 

Thanks


David

 

  _____  

From: Thomas Dupas [mailto:thomas at dupas.be] 
Sent: 2008-11-23 00:28
To: davidytk; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express Problem

 

Hi David,

The error code actually already explains what you have to do:
You published the service to the phone, but the RMJTAPI userid has no rights
on the phone/SEP.
You therefore have to alter the permissions of the rmjtapi user, and give it
controller to the desired hardphone (or multiple in case you use extension
mobility)

Best Regards,

Thomas Dupas


On 22/11/08 13:18, "davidytk" <davidytk at netvigator.com> wrote:

Dear all
 
I have configured CRS 4.01 with ICD service. I have created all the setting
and subscribe the ICD service with the phone. However when I login the ICD
service, it shows the following error.
 
"Unable to log you in due to a configuration error (phone is not associated
with the RMJTAPI Provider user ID). Contact your system administrator for
help"
 
I have already subscribed the ICD service on the extension. I can see the
user on the CRS.
 
Please help what is the problem is that.
 
Thanks
Best Regards
David





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