[cisco-voip] UCCX licensing & scripting

[Cool Boy]

Hi there.
 
It is regarding Cisco UCCX 5.x. TO setup the UCCX, the requirement is as pre below
 
1- Is it possible, when the call hits UCCX, it will directly transfer to Agent weather agent is in ready or is already on the phone?
 
2- Call hitting to the queue from 100 known numbers, Agent should be able to see from which number is the call coming from? Does it needs SQL database requirement or it can achieve from a TXT file like we do with Public holiday?
 
3- I have 5 seats licensed for Enhanced Cisco UCCX, does it mean that not more than 5 agent can login to the queue at a onetime or does it means that max 5 CTI ports can created which will allow max 5 calls in the queue?
 
Thanks


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