[cisco-voip] UCCX licensing & scriptin

[Scott Voll]

1.  Not to my knowledge.
2.  number should show up in the CAD
3. You should have two ports per agent available.  eg. 5 agends would equal
10 ports.

Scott

On Wed, Nov 26, 2008 at 4:43 PM, Cool Boy <collboy80 at yahoo.com> wrote:

>   Hi there.
>
>
>
> It is regarding Cisco UCCX 5.x. TO setup the UCCX, the requirement is as
> pre below
>
>
>
> 1- Is it possible, when the call hits UCCX, it will directly transfer to
> Agent weather agent is in ready or is already on the phone?
>
>
>
> 2- Call hitting to the queue from 100 known numbers, Agent should be able
> to see from which number is the call coming from? Does it needs SQL database
> requirement or it can achieve from a TXT file like we do with Public
> holiday?
>
>
>
> 3- I have 5 seats licensed for Enhanced Cisco UCCX, does it mean that not
> more than 5 agent can login to the queue at a onetime or does it means that
> max 5 CTI ports can created which will allow max 5 calls in the queue?
>
>
>
> Thanks
>
>
>
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