[cisco-voip] Resource bug - CSCsq66414 - 6.1(2.1000.13)

Thu Oct 9 12:34:21 EDT 2008

The customer is doing SIP/H323 at their gateway which requires MTP. So
when there are no MTP resources available, no calls work in or out.

When I saw the issue a few months ago, it was recovered by restarting
the CM service. With the latest outage, I was told (but didn't see) that
the overflow went into the OS and the server had to be completely
rebooted.

I agree with you, I think we are hitting another bug as well. That's my
biggest concern at the moment - this ES release isn't going to actually
resolve the issue.

thanks,

Brad Ellis

CCIE#5796 (R&S / Security)

CCSI# 30482

CEO / President

CCBOOTCAMP - A Cisco Sponsored Organization (SO)

Email: brad at ccbootcamp.com

Toll Free: 877-654-2243

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________________________________

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, October 09, 2008 8:38 AM
To: Brad Ellis; 'Justin Steinberg'
Cc: 'Cisco VoIPoE List'
Subject: RE: [cisco-voip] Resource bug - CSCsq66414 - 6.1(2.1000.13)

Why do you have to reboot to recover from this condition?  Per the bug
it only happens when setting the software media resource near their max
number of streams and the problem is that when they register they can
report 0 streams available.   You should just be able to bounce IPVMSA
to get the resources to re-register, hopefully with the correct number
of streams.

I'd hardly think media resources not being available qualifies as
bringing down your system, and it certainly shouldn't require a reboot
to recover.  If it is causing something more serious (ie memory leak,
resource leak, etc) in the CCM service itself then you are hitting
another bug (in addition to this one).  

-Ryan 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brad Ellis
Sent: Wednesday, October 08, 2008 11:42 PM
To: Justin Steinberg
Cc: Cisco VoIPoE List
Subject: Re: [cisco-voip] Resource bug - CSCsq66414 - 6.1(2.1000.13)

Thanks for the suggestions. The only thing we didn't do is switch to
MMOH, but we did everything else. No go.

thanks,

Brad Ellis

CCIE#5796 (R&S / Security)

CCSI# 30482

CEO / President

CCBOOTCAMP - A Cisco Sponsored Organization (SO)

Email: brad at ccbootcamp.com

Toll Free: 877-654-2243

Direct: +1-702-968-5100 = Outside the USA

FAX: +1-702-446-8012

YES! We take Cisco Learning Credits!

Training And Remote Racks: http://www.ccbootcamp.com

Routing and Switching Forums: http://www.routerie.com

Security Forums: http://www.securityie.com

Voice Forums: http://www.voiceie.com

________________________________

From: Justin Steinberg [mailto:jsteinberg at gmail.com] 
Sent: Wednesday, October 08, 2008 8:18 PM
To: Brad Ellis
Cc: James Buchanan; Cisco VoIPoE List
Subject: Re: [cisco-voip] Resource bug - CSCsq66414 - 6.1(2.1000.13)

have you tried the workaround?

Workaround:

Do not set media devices to maximums for all of them and/or disable some
of the media devices.

What is unique about this configuration?  Have you increased the stream
count for IPVMS?  What about switching to MMOH to reduce MOH stream
requirements and adding DSPs to reduce software MTP and software confb
load on the IPVMS.

On Wed, Oct 8, 2008 at 10:30 PM, Brad Ellis <brad at ccbootcamp.com> wrote:

TAC told me that the ES coming out next week has the bug fix. I was told
there is no ES out right now for this bug. Our solution, at the moment,
is to reboot the UC nightly! TAC didn't have a better suggestion. It's
kind of embarrassing for us.

thanks,

Brad Ellis

CCIE#5796 (R&S / Security)

CCSI# 30482

CEO / President

CCBOOTCAMP - A Cisco Sponsored Organization (SO)

Email: brad at ccbootcamp.com

Toll Free: 877-654-2243

Direct: +1-702-968-5100 = Outside the USA

FAX: +1-702-446-8012

YES! We take Cisco Learning Credits!

Training And Remote Racks: http://www.ccbootcamp.com

Routing and Switching Forums: http://www.routerie.com

Security Forums: http://www.securityie.com

Voice Forums: http://www.voiceie.com

________________________________

From: James Buchanan [mailto:jbuchanan at ctiusa.com] 
Sent: Wednesday, October 08, 2008 7:26 PM
To: Brad Ellis; Cisco VoIPoE List
Subject: RE: [cisco-voip] Resource bug - CSCsq66414 - 6.1(2.1000.13)

I had a customer who used Extension Mobility extensively have this
issue. I had another customer who had to disable CSA to keep their
system working. TAC recommended in both cases installing the latest ES
for 6.1(2). 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brad Ellis
Sent: Wednesday, October 08, 2008 5:13 PM
To: Cisco VoIPoE List
Subject: [cisco-voip] Resource bug - CSCsq66414 - 6.1(2.1000.13)

Hi! I am running into this bug at a customer site. It's taking down
their entire UC system. The UC runs out of resources and cant handle
calls.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method
=fetchBugDetails&bugId=CSCsq66414

Has anyone else run into this? It's an 800 phone system w/ a sub and
pub. It's causing major customer sat issues.

thanks,

Brad Ellis

CCIE#5796 (R&S / Security)

CCSI# 30482

CEO / President

CCBOOTCAMP - A Cisco Sponsored Organization (SO)

Email: brad at ccbootcamp.com

Toll Free: 877-654-2243

International: +1-702-968-5100

Toronto, Canada: +1-416-238-0441
Skype: skype:ccbootcamp?call

FAX: +1-702-446-8012

YES! We take Cisco Learning Credits!

Training And Remote Racks: http://www.ccbootcamp.com
<http://www.ccbootcamp.com/> 

Routing and Switching Forums: http://www.routerie.com
<http://www.routerie.com/> 

Security Forums: http://www.securityie.com <http://www.securityie.com/> 

Voice Forums: http://www.voiceie.com

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