[cisco-voip] Whew :-)

[Drew Weaver]

Alright, so I got through my incoming and outbound calling issues.

Now I need just a little advice from the experts on just making things a little easier.

There are a few features that our old InterTel PBX has that we need to replicate in the Cisco VoIP installation we have created and I am just looking for some advice as to the best way to get these things done.

Our SIP provider requires us to dial the area code (but not a 1) for all domestic calls (in the United States).

Currently a user must dial a 9 then xxxyyyyyyy, does anyone know of a good way to simply have the phone (or the call manager) add the local area code onto any 9+ 7 digit number it finds? That way if we decide to dial locally it is as simple as 9+ yyyyyyy then the number gets converted to xxxyyyyyyy. This way, if they dial an areacode it will still get added onto the number, but if they don't the local area code will be added.

Secondly, everyone uses reverse transfers around here quite a bit. Where a call is parked on one person's phone and you 'grab' it by simply hitting 4 and then the extension number. Is this something that is possible with this Cisco system?

Third, on our current phones we have a button labeled 'outgoing' which essentially just dials a 9 for us and grabs a phone line. Is there a way to create a button that does this on all of our ephones?

And finally, does anyone know of a good software to handle voice prompts for AA/Voicemail? Or do you folks usually record them yourself/hire a professional to record them?

Thank you so much and I promise this is my last post =)
-Drew

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