[cisco-voip] Whew :-)

[Ryan West]

Drew,

You'll need a voice-translation profile that references a voice-translation rule add that local calling 7 digit dial.  Right now, when someone calls a local 7 digit number, how long do they wait for it to go out (Cisco world, that's T302 timer).  When users on the current system dial something that is not local, do they always have to dial a 1?  How long is the wait for international dialing?

If users currently dialing 9+1+10 digit number, then you should be fine to implement the same type of rule.  It will get to be a pain if you want to dial 10 digits and 7 digits, as there will be obvious overlap.

Example rule from 7+1 to 10 digit dialing:

Voice translation-rule 1
Rule 1 /^9/ /703/
Voice translation-profile local-dialing
Translate called 1

Then this translation is applied to the outgoing dialing peer with a destination-pattern of 9[2-9]..[2-9]...

test voice translation-rule 1 98581212
Matched with rule 1
Original number: 98581212       Translated number: 7038581212
Original number type: none      Translated number type: none
Original number plan: none      Translated number plan: none

The second feature is park and UC520 runs 4.2 by default, so you won't have any problem there.   You could configure your park range to be in the 4XX range.  Not sure about the third.  As for the recording, you might have the best results by recording directly though the phone handset.  You'll want the format in CCCIT ulaw otherwise.

-ryan

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Drew Weaver
Sent: Monday, October 13, 2008 4:39 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Whew :-)

Alright, so I got through my incoming and outbound calling issues.

Now I need just a little advice from the experts on just making things a little easier.

There are a few features that our old InterTel PBX has that we need to replicate in the Cisco VoIP installation we have created and I am just looking for some advice as to the best way to get these things done.

Our SIP provider requires us to dial the area code (but not a 1) for all domestic calls (in the United States).

Currently a user must dial a 9 then xxxyyyyyyy, does anyone know of a good way to simply have the phone (or the call manager) add the local area code onto any 9+ 7 digit number it finds? That way if we decide to dial locally it is as simple as 9+ yyyyyyy then the number gets converted to xxxyyyyyyy. This way, if they dial an areacode it will still get added onto the number, but if they don't the local area code will be added.

Secondly, everyone uses reverse transfers around here quite a bit. Where a call is parked on one person's phone and you 'grab' it by simply hitting 4 and then the extension number. Is this something that is possible with this Cisco system?

Third, on our current phones we have a button labeled 'outgoing' which essentially just dials a 9 for us and grabs a phone line. Is there a way to create a button that does this on all of our ephones?

And finally, does anyone know of a good software to handle voice prompts for AA/Voicemail? Or do you folks usually record them yourself/hire a professional to record them?

Thank you so much and I promise this is my last post =)
-Drew

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