[cisco-voip] CME, CUE, and autoattendants

[Joe Cisco]

I don't know if this is the best way to do it but I typically give the
operator his/her own "personal" extension separate from and in
addition to the "operator" extension. Then simply dump voice mail into
the personal extension. The other option i've used is to create a
separate "general mailbox" extension that several users have access to
check.

-Joe C.

On Tue, Oct 14, 2008 at 9:56 AM, Sean Walberg <sean at ertw.com> wrote:
> I've got CME 4.3 running on a 2801 with the CUE 3.1 AIM. I've got the
> default AA working OK, but the guys out there want something different, so I
> get to dive into script development.  I'm fine with this.
>
> One of the things I'm having problems with is giving the caller the option
> of leaving VM for the receptionist when the receiptionist's CFNA is the AA.
> What I have now is:
>
> Caller dials the main rotary number, which has "connection plar opx 200" on
> the voice ports (FXO).  It rings the receptionist's phone, if she doesn't
> answer, the CFNA sends the call to x221 which is a dial-peer pointing to the
> CUE with the AA.  If the caller zeros out to the operator, it goes to
> extension 200 and begins the cycle again.
>
> I need to fix that last part so that if the caller zeroes out and the
> receptionist doesn't answer, it goes to her voicemail.
>
> I'm at a bit of a loss on how to do this. The best I can figure out so far
> is to give the receiptionist a second extension, which seems like a hack.
>
> Any suggestions?
>
> Thanks,
>
> Sean
>
> --
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
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