[cisco-voip] CME, CUE, and autoattendants

[Bill Talley]

Sorry, my response related to the CME AA not the CUE AA.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sean Walberg
Sent: Tuesday, October 14, 2008 9:57 AM
To: Cisco VoIP List
Subject: [cisco-voip] CME, CUE, and autoattendants


I've got CME 4.3 running on a 2801 with the CUE 3.1 AIM. I've got the
default AA working OK, but the guys out there want something different,
so I get to dive into script development.  I'm fine with this.

One of the things I'm having problems with is giving the caller the
option of leaving VM for the receptionist when the receiptionist's CFNA
is the AA.  What I have now is:

Caller dials the main rotary number, which has "connection plar opx 200"
on the voice ports (FXO).  It rings the receptionist's phone, if she
doesn't answer, the CFNA sends the call to x221 which is a dial-peer
pointing to the CUE with the AA.  If the caller zeros out to the
operator, it goes to extension 200 and begins the cycle again.

I need to fix that last part so that if the caller zeroes out and the
receptionist doesn't answer, it goes to her voicemail.

I'm at a bit of a loss on how to do this. The best I can figure out so
far is to give the receiptionist a second extension, which seems like a
hack.

Any suggestions?

Thanks,

Sean

-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/




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