[cisco-voip] CCM/SCCP trace question

[Wes Sisk]

Ed,

In the CDR you should be able to tell which side initiated the 
disconnect, PSTN or user.  In the SDI trace CM appears to receive an 
onhook from the user.  Indicates that the agent received some inband 
indication that call was over.

/wes

On 10/14/2008 2:33 PM, Ed Leatherman wrote:
> That's been in the back of my head as well.. CMR record for both legs 
> don't show any packet loss but i'm not sure I can count that out for 
> sure just because of those stats.
>
> Agent is supposed to get back to me with more detail if he can 
> remember it. Too bad it wasn't an ACD call, since they record those 
> for "Quality control"
>
> On Tue, Oct 14, 2008 at 2:07 PM, Ryan Ratliff <rratliff at cisco.com 
> <mailto:rratliff at cisco.com>> wrote:
>
>     If the agent claims the call was dropped I'd ask what led them to
>     believe this was the case.  The call would not have disappeared
>     from the phone since the CUCM only tore down the call in response
>     to the user hanging up the phone.  Did the user hear something, or
>     not hear something (ie one-way audio) that led them to believe the
>     call was dropped?
>      
>
>     -Ryan
>
>      
>
>     ------------------------------------------------------------------------
>     *From:* cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>
>     [mailto:cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Ed
>     Leatherman
>     *Sent:* Tuesday, October 14, 2008 1:44 PM
>     *To:* Wes Sisk
>     *Cc:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     *Subject:* Re: [cisco-voip] CCM/SCCP trace question
>
>     Thanks Wes, I was loading it into TranslatorX and just happened to
>     run into that correlation tag after the call ended.. was flagged
>     in the tool as an error but that makes sense why.
>
>     Attached is the trace entries starting with the
>     StationMediaPathEvt, which was the first entry i found after the
>     media transmission started. CDR indicates that the destination
>     ended the call with normal call clearing, so I haven't looked at
>     the calling side (MGCP) yet. Destination was this IP phone with
>     handle 99933. It's a contact center phone but the agent was on his
>     personal (non-ACD) line.
>
>     It appears he just hung up the phone from the SCCP messages.
>
>     On Tue, Oct 14, 2008 at 1:10 PM, Wes Sisk <wsisk at cisco.com
>     <mailto:wsisk at cisco.com>> wrote:
>
>         Hi Ed,
>
>         StationMediaPathEvent abstractly means the phone changed the
>         state of one of the media channels.  Options are
>         mediapathon/off.  This really only means the phone
>         started/stopped streaming audio.
>
>         The "err" you see only means that line is issued at trace
>         level "error".  The part you provided is just the "correlation
>         tags".  The intersting part of the line occurs between the
>         timestamp and the "|<CLID::...".  A trace level being at error
>         level is rather insignificant.  Please share a few more lines
>         of trace.
>
>         /wes
>
>
>         On 10/14/2008 12:53 PM, Ed Leatherman wrote:
>>         Any callmanager (5.1) trace gurus out there know what this
>>         message means?
>>
>>         10/13/2008 15:38:26.105 CCM|StationInit: (0099933)
>>         StationMediaPathEvt.
>>
>>         Tracing out a dropped call for our helpdesk, the message is
>>         happening right before an OnHook event is sent from the same
>>         phone. agent claims the call was dropped. I've been having
>>         them complain about dropped calls lately, most turn out to be
>>         hangups from the PSTN at least according to the PRI messages,
>>         but this one was hung by the IP Phone.
>>
>>         A little further down I get this message which looks like an
>>         error:
>>         |<CLID::OWP-PUB-Cluster><NID::10.192.2.13
>>         <http://10.192.2.13>><CT::3,100,61,1.377029211><IP::10.182.63.185
>>         <http://10.182.63.185>><DEV::SEP001BD40C1846><LVL::Error><MASK::0020>
>>
>>
>>         -- 
>>         Ed Leatherman
>>         Assistant Director, Voice Services
>>         West Virginia University
>>         Telecommunications and Network Operations
>>         ------------------------------------------------------------------------
>>
>>         _______________________________________________
>>         cisco-voip mailing list
>>         cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>>         https://puck.nether.net/mailman/listinfo/cisco-voip
>>           
>
>
>
>
>     -- 
>     Ed Leatherman
>     Assistant Director, Voice Services
>     West Virginia University
>     Telecommunications and Network Operations
>
>
>
>
> -- 
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
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