[cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses

[Micah Bennett]

Wow!  I am going to get our partner and our Cisco rep to check on this.
If I go tell our management that we spent 500k on a new phone system
just over a year ago and we just renewed our 55k cisco service contracts
only to find out that additional IPCC seat licenses for our 4.0(5)
system are not available, they are going to want someone's head on a
stick.

 

Not to mention our partner who has the 3.5 version and needs more seats.


 

Micah Bennett 
Telecommunications Admin 
Automated License Systems 
3055 Lebanon Rd, Ste 2301 
Nashville, TN  37214 
Extension: 2357 
Office: 615-263-4066 
Mobile: 615-207-0318 
Email: micah.bennett at als-xtn.com <mailto:micah.bennett at als-xtn.com>  
Website: www.als-xtn.com <http://www.als-xtn.com>  

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Adam Blomfield
Sent: Monday, October 20, 2008 7:21 PM
To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses

 

I ran into this same issue a couple of months ago. I swore up and down
to the customer that they could not order extra seats of 4.x as I had
been through this with another customer earlier in the year, only to be
proven wrong by Cisco. 

Apparently enough large customers complained about the lack of ability
to order additional 4.x seats that Cisco turned it back on (for
additional seats only, not for new deployments). Look up part number
IPCX-40ENH-SEAT10= (or whatever flavor you're running). As of five
minutes ago they were still showing as orderable with a lead time of 21
days. I ordered this part number in August and had no problems getting
it. When I asked for an ETA on when it would be turned back off my CSE
couldn't get an answer.

-Adam

On Mon, Oct 20, 2008 at 5:01 PM, Voice Noob <voicenoob at gmail.com> wrote:

I tried that as well. The told me to upgrade. 

 

On Mon, Oct 20, 2008 at 4:35 PM, James Buchanan <jbuchanan at ctiusa.com>
wrote:

I know you can have 3.5 licenses relicensed for 4.0. I wonder if you can
do the same in reverse. I'd engage your local Cisco rep and explain to
him your issue. 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Monday, October 20, 2008 4:33 PM
To: Micah Bennett
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express 3.5 EOL/EOS - Licenses

 

I just had this same problem with a customer and Cisco. Customer wanted
to buy 10 new agent licesnes for IPCC 4.x. Cisco says it is not shipping
anymore and told me to upgrade which means I have to upgrade call
manager and IPCC. The customer was not to happy with that. 

On Mon, Oct 20, 2008 at 4:29 PM, Micah Bennett <mbennett at als-xtn.com>
wrote:

Hello All

If a product such as IPCC Express 3.5 is End of Sale but is still listed
as supported until 9-23-2010, should you still be able to purchase
additional agent seat licenses for it?

Does it make a difference if this deployment is covered under a Cisco
service contract or not?

Thanks

Micah Bennett


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