[cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x

[Adam]

There is no upgrade path for UCCX. The only things you can migrate are  your
scripts (if they convert correctly) and your prompts. The "upgrade" process
is a complete system rebuild. The OS changes from 2000 to 2003, so you have
to format the box and start over or, as you suggested, use new hardware.
Once that is done you have to reconfigure agents "IPCC Extension" (formerly
known as ICD extension). You also have to reconfigure all agents, skills,
skill assignments, resource groups and CSQs in UCCX, along with your port
groups, triggers and applications. As you can see screenshots are going to
be your best friend. This is hardly a process that can be called an
"upgrade".

-Adam

On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <mbennett at als-xtn.com> wrote:

>  Hello all
>
> Just doing a little research on the upgrade options for our system.
>
> I have the compatibility matrix for both call manager and ipcc express.
>
> The call manager matrix shows the support to and from upgrade paths using
> the DMA tool or direct upgrade.
>
> I know that it is mostly a new install because of moving form windows/sql
> to linux/Informix.  The DMA tool just helps bring over your data so its
> not a 100% scratch rebuild.
>
> What about the IPCC versions.  The matrix does not seem to show the same to
> and from data.
>
> It looks like the IPCC express systems continue to use Windows for their
> OS.  Is this correct?
>
> Does anyone have a link to any document that shows the supported and tested
> upgrades from one IPCX version to another?
>
> For the group members that have done a full system upgrade, did you upgrade
> a live system or purchase new hardware to put the upgrade on.  I would
> assume that using new hardware is the best way to have the least impact on a
> working system.  I imagine that a full upgrade of all systems is going to
> take a few days, and not a few hours in the maintenance window.  We have
> to be especially careful because we are a 24x7x365 call center.
>
> Thanks
>
> *******Micah Bennett*
>
> Telecommunications Admin
>
> *****Automated License Systems*
>
>
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