[cisco-voip] No Corpoprate Directory available on Phones

[Ryan Ratliff]

If you look at the device settings does it show anything for Unified CM 1,
2, etc? (Settings->Device Settings->Unified CM Configuration)

It sounds like the phones aren't able to get their config files from the
TFTP server.  Without this they won't have any service URLs configured.
Since the phones will attempt to register with the TFTP server as a last
resort that's probably why they are even registering.

Under Device Settings look at HTTP Configuration.  If all of those fields
are empty then the phones are definitely not getting their TFTP config file.



-Ryan 
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of gweissenfels at gmx.de
Sent: Thursday, October 23, 2008 9:04 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] No Corpoprate Directory available on Phones

Hello Team!

I use CUCM 6.1
System version: 6.1.2.1000-13

I am facing the following problem:

All our Hardphones do not request the Corporate Directory or the Help Pages,
when i press the Directory or "?" Button. The correct Locale Files are not
loaded, too.

When i use an IP Communicator, it behaves completely different. The IP
Communicator loads the correct locales and reqests the Help and corporate
directory files, when i press the appropriate buttons.

The IP Communicator and the Hardphones reside in the same Subnet. The CUCM
resides in another subnet. There is no Firewall in between. I tried to put
the Phones in the same subnet as the CUCM, but that did not fix the problem.
I also tried another phone load.


Any ideas ?

Thank you in advance

Gregor
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