[cisco-voip] No Corpoprate Directory available on Phones

[gweissenfels at gmx.de]

Hello Ryan,

the phones are registered to the CallManager. The call processing is working. Don´t the phones get their extension and CSSs .... from CM via TFTP ?

Under the Menu Settings->Device Settings->Unified CM Configuration the TFTP Server is configured and stated as Active.
In the HTTP Configuration all URLs are empty.

What can be the cause, that the phones do not get their config from the CM?

Thank you !
Gregor



-------- Original-Nachricht --------
> Datum: Thu, 23 Oct 2008 10:20:48 -0400
> Von: "Ryan Ratliff" <rratliff at cisco.com>
> An: gweissenfels at gmx.de, cisco-voip at puck.nether.net
> Betreff: RE: [cisco-voip] No Corpoprate Directory available on Phones

> If you look at the device settings does it show anything for Unified CM 1,
> 2, etc? (Settings->Device Settings->Unified CM Configuration)
> 
> It sounds like the phones aren't able to get their config files from the
> TFTP server.  Without this they won't have any service URLs configured.
> Since the phones will attempt to register with the TFTP server as a last
> resort that's probably why they are even registering.
> 
> Under Device Settings look at HTTP Configuration.  If all of those fields
> are empty then the phones are definitely not getting their TFTP config
> file.
> 
> 
> 
> -Ryan 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> gweissenfels at gmx.de
> Sent: Thursday, October 23, 2008 9:04 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] No Corpoprate Directory available on Phones
> 
> Hello Team!
> 
> I use CUCM 6.1
> System version: 6.1.2.1000-13
> 
> I am facing the following problem:
> 
> All our Hardphones do not request the Corporate Directory or the Help
> Pages,
> when i press the Directory or "?" Button. The correct Locale Files are not
> loaded, too.
> 
> When i use an IP Communicator, it behaves completely different. The IP
> Communicator loads the correct locales and reqests the Help and corporate
> directory files, when i press the appropriate buttons.
> 
> The IP Communicator and the Hardphones reside in the same Subnet. The CUCM
> resides in another subnet. There is no Firewall in between. I tried to put
> the Phones in the same subnet as the CUCM, but that did not fix the
> problem.
> I also tried another phone load.
> 
> 
> Any ideas ?
> 
> Thank you in advance
> 
> Gregor
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